Senior Customer Success Manager, Managed Inference

Crusoe
Denver
Workplace: OnsiteFull timeUSD 190,000 - 215,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Interpersonal communication","Presentation","Relationship building","Technical communication","Adaptability"]

Own customer success for AI-native teams running production inference workloads. Build long-lasting relationships and act as a technical liaison between clients and Crusoe, guiding deployments to improve performance, reliability, latency, scalability, and cost. Drive monitoring and reporting against KPIs/ROI, coordinate customer journeys with product and engineering, and deliver training and workshops. Stay current on inference platforms, LLMs, agentic workflows, and GPU infrastructure trends.

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FursaFursa
Crusoe
Crusoe
2 months ago

Senior Customer Success Manager, Managed Inference

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own customer success for AI-native teams running production inference workloads. Build long-lasting relationships and act as a technical liaison between clients and Crusoe, guiding deployments to improve performance, reliability, latency, scalability, and cost. Drive monitoring and reporting against KPIs/ROI, coordinate customer journeys with product and engineering, and deliver training and workshops. Stay current on inference platforms, LLMs, agentic workflows, and GPU infrastructure trends.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain strong customer relationships, understanding business needs and technical requirements.
  • •Own strategic relationships with AI-native customers deploying production inference workloads to meet performance, reliability, latency, scalability, and cost objectives.
  • •Provide technical guidance and support for implementation and optimization of cloud-based AI/ML solutions, including Kubernetes solutions.
  • •Partner with customers on model deployment strategies and inference optimization (GPU utilization, autoscaling, throughput management, observability, and production readiness).
  • •Monitor adoption and inference consumption, review latency/uptime/capacity metrics, report progress against KPIs/ROI, and resolve escalations and incidents.

Pay and Benefits

Salary: USD 190,000 - 215,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid ParentalLife InsuranceDisabilityVolunteer TimeCell PhoneHsa ContributionsMeal Allowance

Key Requirements

  • •Bachelor’s degree in Business, Engineering, or related field; advanced degree preferred.
  • •Proven experience in customer success or technical account management in a technology-driven environment.
  • •3+ years supporting enterprise cloud, AI, machine learning, developer platform, or infrastructure customers.
  • •Strong understanding of inference workloads and model serving architectures, including Kubernetes, containers, APIs, and GPU infrastructure.
  • •Familiarity with LLMs, RAG architectures, agentic applications, and inference optimization concepts (highly desirable).
Experience:3+ yearsAICloudMachine learningDeveloper platformInfrastructure
Education:Bachelor's in Business, Engineering (or related field)
Skills:Interpersonal communicationPresentationRelationship buildingTechnical communicationAdaptability
Tech Stack:KubernetesContainersAPIsGPU infrastructureLLMsRAGAutoscalingObservabilityModel serving architecturesInference optimization

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor