Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Problem-solving","Root-cause analysis","Customer loyalty"]

Interact with customers by phone to understand their banking needs and provide excellent customer service that drives loyalty. Resolve customer issues on the spot following Direct Banking Center guidelines, explaining retail banking procedures and products clearly. Capture and report customer feedback to support continual product development, perform root-cause analysis, and process charge and fee reversals when needed. Convert relevant customer conversations into sales opportunities to meet financial targets.

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FursaFursa
Mashreq
Mashreq
3 days ago

Customer Service Officer.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Interact with customers by phone to understand their banking needs and provide excellent customer service that drives loyalty. Resolve customer issues on the spot following Direct Banking Center guidelines, explaining retail banking procedures and products clearly. Capture and report customer feedback to support continual product development, perform root-cause analysis, and process charge and fee reversals when needed. Convert relevant customer conversations into sales opportunities to meet financial targets.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Interact with customers over the phone to understand their banking needs.
  • •Provide excellent customer service to achieve customer loyalty.
  • •Resolve problems over the telephone on the spot.
  • •Clarify and explain procedures and retail banking products over the telephone.
  • •Capture and report customer feedback; perform root-cause analysis and process reversals of charges and fees when necessary; convert relevant sales opportunities to meet financial targets.

Key Requirements

  • •Provide excellent customer service to achieve customer loyalty.
  • •Resolve customer problems over the telephone on the spot.
  • •Clarify and explain bank procedures and retail banking products by phone.
  • •Capture and report customer feedback to support continual product development.
  • •Follow standard bank rules and Direct Banking Center guidelines, including processes for charge and fee reversals.
Skills:Customer serviceCommunicationProblem-solvingRoot-cause analysisCustomer loyalty

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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