Customer Service Officer

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Customer-focused","Communication","Teamwork","Outgoing personality","Attention to detail"]

Deliver excellent customer experience for Leisure, Entertainment and Cinemas. Engage guests professionally, promote offers, and resolve complaints via the right escalation process. Use product knowledge to support bookings, sales, and inquiries, while driving revenue growth through upselling and cross-selling. Handle cash accurately, maintain food hygiene and safety standards, support inventory and stock checks, and follow HSE and child safeguarding procedures.

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Majid Al Futtaim
Majid Al Futtaim
1 day ago

Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver excellent customer experience for Leisure, Entertainment and Cinemas. Engage guests professionally, promote offers, and resolve complaints via the right escalation process. Use product knowledge to support bookings, sales, and inquiries, while driving revenue growth through upselling and cross-selling. Handle cash accurately, maintain food hygiene and safety standards, support inventory and stock checks, and follow HSE and child safeguarding procedures.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints through the correct escalation process.
  • •Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries.
  • •Support revenue growth through upselling and cross-selling techniques.
  • •Handle cash transactions accurately and comply with cash handling procedures.
  • •Follow HSE policies (including PPE, SOP compliance, incident reporting, and child safeguarding) and maintain food hygiene and safety standards.

Key Requirements

  • •Minimum High School Certificate.
  • •0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality (preferred).
  • •Strong customer service orientation focused on guest satisfaction.
  • •Excellent verbal and written communication skills.
  • •Basic English proficiency and computer literacy.
Experience:0F&BCustomer serviceRetailHospitality
Education:High School
Skills:Customer-focusedCommunicationTeamworkOutgoing personalityAttention to detail
Languages:English

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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Glassdoor: 3.5
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