Senior Group Risk Claims Handler (Remote Worker, GB)

Zurich Insurance
United Kingdom
Workplace: RemoteFull timeGBP 45,000+ annuallyFunction: Insurance & ActuarialSkills: ["Customer focus","Continuous improvement","Communication","Judgement","Attention to detail","Root cause analysis"]

Manage and assess Group Income Protection and Group Critical Illness claims, building trust with customers and handling a personal caseload. You’ll review new claim notifications, conduct proactive checks for claims in payment, and coordinate with the Rehabilitation Team when needed. This role involves gathering and assessing evidence, making sensitive decisions, communicating clearly with vulnerable customers, and driving continuous improvement through strong quality and root-cause analysis.

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Zurich Insurance
Zurich Insurance
1 day ago

Senior Group Risk Claims Handler (Remote Worker, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage and assess Group Income Protection and Group Critical Illness claims, building trust with customers and handling a personal caseload. You’ll review new claim notifications, conduct proactive checks for claims in payment, and coordinate with the Rehabilitation Team when needed. This role involves gathering and assessing evidence, making sensitive decisions, communicating clearly with vulnerable customers, and driving continuous improvement through strong quality and root-cause analysis.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Provide expert claims assessment and management for Group Income Protection and Group Critical Illness claims.
  • •Build trust-based relationships with customers and manage a personal caseload of claims.
  • •Assess new claim notifications and conduct proactive reviews for claims in payment.
  • •Gather and assess claims evidence and provide robust, sensitive technical claims management to enable decisions and reviews.
  • •Communicate effectively and sensitively with vulnerable customers, including difficult conversations when required.

Pay and Benefits

Salary: GBP 45,000 annually
Perks:PensionAnnual BonusHealth InsurancePaid Leave

Key Requirements

  • •Claims management experience in Group Income Protection and Group Critical Illness.
  • •Knowledge or qualifications in CII Claims (helpful, but not essential).
  • •Passion for customer focus and continuous improvement.
  • •Ability to cope with varying workloads, pressures, and priorities.
  • •Strong verbal and written communication skills, including with vulnerable customers.
Experience:Insurance
Skills:Customer focusContinuous improvementCommunicationJudgementAttention to detailRoot cause analysis
Certifications:CII Claims

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn