Application Support and Maintenance - Healthcare Provider (Admin Services-Contract Management)

NTT
Bengaluru
Full timeFunction: Healthcare (Clinical, Medical, Wellness)Skills: ["Root cause analysis","Stakeholder management","Documentation","Governance","Compliance"]

Provide L2/L3 incident, problem, and service restoration support for COTS healthcare applications, ensuring adherence to SLAs. Monitor application health, interfaces, and batch jobs, and coordinate maintenance, patch validation, and upgrades with vendors and internal teams. Manage controlled change and release activities, including impact analysis and rollback planning, while liaising across business, IT, and regulated healthcare stakeholders. Maintain runbooks, knowledge articles, and audit documentation to meet HIPAA, security, and data privacy requirements.

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FursaFursa
NTT
NTT
1 month ago

Application Support and Maintenance - Healthcare Provider (Admin Services-Contract Management)

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Last checked: 23 hours agoStatus: Live

Job Summary

Provide L2/L3 incident, problem, and service restoration support for COTS healthcare applications, ensuring adherence to SLAs. Monitor application health, interfaces, and batch jobs, and coordinate maintenance, patch validation, and upgrades with vendors and internal teams. Manage controlled change and release activities, including impact analysis and rollback planning, while liaising across business, IT, and regulated healthcare stakeholders. Maintain runbooks, knowledge articles, and audit documentation to meet HIPAA, security, and data privacy requirements.
Location: Bengaluru
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)

Key Responsibilities

  • •Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications; perform root cause analysis for recurring issues and restore services within SLAs.
  • •Monitor application health, interfaces, and batch jobs; conduct maintenance, patch validation, and upgrades with vendors and internal teams.
  • •Support controlled change and release activities by assessing, implementing, and validating application changes; plan rollback and perform impact analysis.
  • •Coordinate with business users, IT teams, and third-party vendors for issue resolution, enhancements, and escalations for regulated healthcare workflows.
  • •Maintain runbooks, knowledge articles, and audit documentation; ensure compliance with HIPAA, security standards, and data privacy requirements.

Key Requirements

  • •Investigate, troubleshoot, and resolve L2/L3 incidents for COTS healthcare applications while ensuring timely restoration and SLA adherence.
  • •Proactively monitor application health, interfaces, and batch jobs, and perform regular maintenance, patch validation, and upgrades.
  • •Assess and validate configuration, patch, and upgrade changes through controlled release processes with impact analysis and rollback planning.
  • •Maintain knowledge articles, runbooks, and audit documentation while ensuring adherence to healthcare regulations (e.g., HIPAA), security standards, and data privacy requirements.
  • •Experience supporting Admin Services-Contract Management systems (e.g., PolicyTech, SmartFacility, DocuShare) and maintaining document lifecycle/version control, governance, and access permissions.
Skills:Root cause analysisStakeholder managementDocumentationGovernanceCompliance
Tech Stack:COTSPolicyTechSmartFacilityDocuShareIdentity management systemsContract toolsMetadataSearchabilityIndexing

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn