Client Care Analyst

Visa
Manila
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer-focused mindset","Empathy","Relationship management","Strategic thinking","Problem-solving"]

Deliver high-value customer service to Visa clients and internal teams by solving moderately complex issues independently and escalating when needed. Coordinate with internal departments and clients to identify efficiencies, required actions, and impacts, maintaining clear communication through resolution. Advocate for client needs across Client Success, Sales, Product, Systems, Risk, and Legal, and stay current on rules, products, and industry trends. Manage relationships with clients and internal stakeholders at all levels.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Visa
Visa
3 days ago

Client Care Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver high-value customer service to Visa clients and internal teams by solving moderately complex issues independently and escalating when needed. Coordinate with internal departments and clients to identify efficiencies, required actions, and impacts, maintaining clear communication through resolution. Advocate for client needs across Client Success, Sales, Product, Systems, Risk, and Legal, and stay current on rules, products, and industry trends. Manage relationships with clients and internal stakeholders at all levels.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver high-value customer service to Visa clients and staff, exceeding expectations and advocating for clients.
  • •Handle moderately complex problems by coordinating with internal teams to meet Visa and client objectives.
  • •Collaborate with clients to identify efficiencies, customer impacts, and required actions, maintaining communication through completion.
  • •Work with internal departments to understand client goals and find solutions, advocating for client needs to stakeholders.
  • •Expedite resolution and solution implementation while staying updated on rules, products, services, and industry trends.

Key Requirements

  • •Bachelor’s degree with 2+ years in financial services, payments, software, or information services industries.
  • •Commitment to delivering exceptional client experiences with high attention to detail.
  • •Ability to work under pressure and handle multiple tasks simultaneously.
  • •Strong relationship management, strategic thinking, and problem-solving skills, including ability to resolve issues efficiently.
  • •Understanding of credit card processing, payments gateways, and related technologies.
Experience:2+ yearsFinancial servicesPaymentsSoftwareInformation services
Education:Bachelor's
Skills:Customer-focused mindsetEmpathyRelationship managementStrategic thinkingProblem-solving
Languages:English
Tech Stack:Microsoft OfficeOutlookExcelWordPowerPoint

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor