Supervisor, Technical Operations Center

NBC Universal
Miami
Workplace: HybridFull timeFunction: IT Operations (Systems/Network Admin)Experience: 5+ yearsSkills: ["Leadership","Troubleshooting","Time management","Analytical","Organizational"]

Oversee the successful execution of scheduled and live broadcast operations by ensuring transmission systems, equipment, and workflows run reliably across studio, field, and remote environments. Lead teams within the Technical Operations Center, maintain operational readiness through training and documentation, and drive continuous improvements to processes and standards. Provide hands-on technical support to troubleshoot complex transmission and workflow issues to protect continuity and quality of service.

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NBC Universal
NBC Universal
1 day ago

Supervisor, Technical Operations Center

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Last checked: 4 hours agoStatus: Live

Job Summary

Oversee the successful execution of scheduled and live broadcast operations by ensuring transmission systems, equipment, and workflows run reliably across studio, field, and remote environments. Lead teams within the Technical Operations Center, maintain operational readiness through training and documentation, and drive continuous improvements to processes and standards. Provide hands-on technical support to troubleshoot complex transmission and workflow issues to protect continuity and quality of service.
Location: Miami
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Oversee the development, implementation, and delivery of operational solutions within the Technical Operations Center, including system planning, resource coordination, deployment, installation, testing, and implementation.
  • •Plan and execute day-to-day activities, assignments, staffing requirements, and operational concerns of the Video Control Operations, Media Management Operations, and Technical Operations teams.
  • •Ensure operational and technical services meet internal customer and business expectations by collaborating cross-functionally to resolve issues quickly.
  • •Maintain team knowledge and capabilities through ongoing training, cross-training, documentation, and implementation of new technologies, workflows, systems, and procedures.
  • •Continuously improve operational processes, procedures, and standards to increase efficiency, reliability, consistency, and overall operational effectiveness.

Key Requirements

  • •Minimum of five years of experience in broadcast operations, transmission operations, technical operations, broadcast engineering, or related television/media environments, including demonstrated leadership or supervisory experience.
  • •Fluent English and Spanish (written and verbal).
  • •Advanced technical knowledge of broadcast transmission workflows and infrastructure, including IP-based video transport, satellite, fiber-optic networks, and bonded cellular technology.
  • •Advanced understanding of IP transmission technologies and protocols, including SRT and RTMP/UDP, multicast/unicast workflows, network addressing, port configuration, signal routing, and troubleshooting.
  • •Demonstrated experience configuring, monitoring, troubleshooting, and supporting satellite, fiber, IP, and bonded transmission paths for live and recorded broadcast operations.
Experience:5+ yearsBroadcast operationsTelevisionMedia environmentMission-critical operations
Skills:LeadershipTroubleshootingTime managementAnalyticalOrganizational
Licenses:Driver’s license
Languages:EnglishSpanish
Tech Stack:SRTRTMP/UDPMulticastUnicastIP-based video transportSatelliteFiber-optic networksBonded cellular

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

NBC Universal
NBCUniversal is a global media and entertainment company producing and distributing film, television, news, sports and streaming content, and operating theme parks and consumer experiences across a portfolio of well-known brands including NBC, Universal Pictures and Peacock.
Industry: Film & Television
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York City, United States
Founded: 2004
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