Sales Associate

Samsonite
Hong Kong
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Communication","Teamwork","Problem-solving"]

Promote the TUMI brand by delivering excellent customer service, supporting sales through product knowledge, and connecting customers with the right items across categories. Build and maintain customer relationships in line with CRM processes. Ensure store presentation and upkeep follow merchandising and brand standards, support basic after-sales inspection and repair request workflows, and handle inventory and store opening/closing requirements.

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FursaFursa
Samsonite
Samsonite
6 days ago

Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 32 minutes agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Promote the TUMI brand by delivering excellent customer service, supporting sales through product knowledge, and connecting customers with the right items across categories. Build and maintain customer relationships in line with CRM processes. Ensure store presentation and upkeep follow merchandising and brand standards, support basic after-sales inspection and repair request workflows, and handle inventory and store opening/closing requirements.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Serve as a TUMI brand ambassador, promoting brand culture and providing high-quality customer service to meet customer needs and expectations.
  • •Follow the sales process, greet and listen to customers, demonstrate strong product knowledge, and perform cross-category selling while discussing fashion trends and market developments.
  • •Achieve personal and store performance targets and build/maintain customer relationships, including updating customer information in accordance with company rules.
  • •Maintain visual merchandising standards by keeping displays neat, clean, and compliant with store layout and brand image requirements.
  • •Support after-sales basics (inspection for repair items and handling repair request flows), manage inventory safely, follow store opening/closing procedures, and report urgent events or special cases.

Key Requirements

Skills:Customer serviceCommunicationTeamworkProblem-solving

Company Brief

Samsonite
Global luggage and travel goods manufacturer offering suitcases, bags, travel accessories and related products under multiple brands. Operates worldwide through retail, wholesale and e-commerce channels, serving leisure and business travelers.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Luxembourg, Luxembourg
Founded: 1910
WebsiteLinkedIn