L2 Support Specialist

NTT
Guadalajara
Full timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Collaboration","Communication","Problem-solving"]

Provide L2 support for complex application issues using detailed analysis and contribute to code fixes and rigorous testing. Support product servers and clients on cutting-edge platforms, improve application performance, and perform detailed RCA of production incidents with corrective actions. Collaborate effectively with global team members and provide technical feedback to development teams, ensuring strong communication and execution across the delivery lifecycle.

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FursaFursa
NTT
NTT
1 week ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L2 support for complex application issues using detailed analysis and contribute to code fixes and rigorous testing. Support product servers and clients on cutting-edge platforms, improve application performance, and perform detailed RCA of production incidents with corrective actions. Collaborate effectively with global team members and provide technical feedback to development teams, ensuring strong communication and execution across the delivery lifecycle.
Location: Guadalajara
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide L2 issue resolution support with detailed analysis.
  • •Help with code fixes and perform rigorous testing where required.
  • •Support product servers and clients on cutting-edge platforms.
  • •Contribute to continuous improvement and continuous delivery.
  • •Perform detailed RCA for production issues and implement corrective actions.

Key Requirements

  • •3+ years of relevant experience in application maintenance and support.
  • •Good knowledge of Unix and SQL.
  • •Knowledge of other scripting languages.
  • •Experience in Java development and application support.
  • •Experience supporting product servers and clients on application platforms.
Experience:3+ years
Skills:CollaborationCommunicationProblem-solving
Tech Stack:UnixSQLJava

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn