Task Manager (Call Center Manager)

Ipsos
Atlanta
Workplace: OnsiteFull timeUSD 87,000 - 91,000 annuallyFunction: Business OperationsEducation: high_schoolSkills: ["Analytical skills","Leadership","Communication","Problem-solving"]

Oversee daily operations at a telephone data collection center, serving as the main liaison between the Project Manager and DCC staff. Lead supervision and workload assignment, manage staff coverage and scheduling (including telework balance), and monitor productivity using business intelligence tools like SAP Crystal Reports. Own performance and quality control, direct training and coaching, coordinate CATI-based case assignments, and escalate operational or technical issues while maintaining data integrity and documentation.

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FursaFursa
Ipsos
Ipsos
2 days ago

Task Manager (Call Center Manager)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Oversee daily operations at a telephone data collection center, serving as the main liaison between the Project Manager and DCC staff. Lead supervision and workload assignment, manage staff coverage and scheduling (including telework balance), and monitor productivity using business intelligence tools like SAP Crystal Reports. Own performance and quality control, direct training and coaching, coordinate CATI-based case assignments, and escalate operational or technical issues while maintaining data integrity and documentation.
Location: Atlanta
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee daily operations of the data collection center and act as the primary liaison between the Project Manager and DCC staff.
  • •Supervise and assign workloads to supervisors and interviewer teams; manage scheduling and coverage during operating hours.
  • •Analyze daily/weekly performance reports, identify performance gaps, and implement immediate corrective actions.
  • •Direct DCC-level quality assurance and control, including compliance with data integrity and confidentiality protocols and edit reconciliation.
  • •Distribute daily case assignments via the CATI system, monitor case progression, and document/escalate operational or technical issues.

Pay and Benefits

Salary: USD 87,000 - 91,000 annually
Perks:Paid LeaveHealth InsuranceWellness Stipend

Key Requirements

  • •Must be a U.S. citizen.
  • •High school diploma or equivalent; or relevant experience as a Call Center Manager.
  • •Proficiency in Microsoft Office Suite or equivalent software.
  • •Proficiency analyzing reports to monitor performance and assign workloads.
  • •Working hours require being on-site during standard operating hours, within commuting distance (occasional overtime may be required).
Education:High School
Skills:Analytical skillsLeadershipCommunicationProblem-solving
Tech Stack:Microsoft Office SuiteSAP Crystal ReportsCATI

Eligibility

Nationality:US National

Company Brief

Ipsos
Global market research and consulting firm providing public opinion polling, market intelligence, and analytics to help organizations understand consumers, citizens, and markets across sectors and geographies.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1975
WebsiteLinkedIn