Customer Experience Banker-(Sturgis, MI)

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Sales","Communication","Attention to detail"]

Serve as a financial concierge for walk-in customers, building and retaining consumer and business relationships by identifying financial goals and recommending suitable deposit and other banking products. Provide exemplary customer service, resolve customer issues, and process transactions accurately while balancing daily. Grow relationships through disciplined sales, new-customer follow-up, outbound calling, and referrals, while educating customers and connecting them to other bank areas. Follow operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 week ago

Customer Experience Banker-(Sturgis, MI)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, building and retaining consumer and business relationships by identifying financial goals and recommending suitable deposit and other banking products. Provide exemplary customer service, resolve customer issues, and process transactions accurately while balancing daily. Grow relationships through disciplined sales, new-customer follow-up, outbound calling, and referrals, while educating customers and connecting them to other bank areas. Follow operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships via a disciplined sales process, new-customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships.
  • •Adhere to operational, security, risk and regulatory policies and procedures; maintain sales, customer service, relationship management, communication, and presentation acumen.

Key Requirements

  • •High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Provide excellent customer service and effectively resolve customer issues.
  • •Be proficient in understanding and educating customers on consumer deposit products.
  • •Use a disciplined sales process to proactively identify opportunities to grow customer relationships, including new-customer follow-up, outbound calling, and referral sourcing.
  • •Adhere to operational, security, risk and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementSalesCommunicationAttention to detail
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn