Platform Service Expert - Operations & Governance (m/f/d)

Allianz
Lisbon
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Stakeholder management","Process optimization","Governance mindset","Continuous improvement","Cross-functional collaboration"]

Lead day-to-day operations and governance for the Allianz Group Corporate Rule Book (CRBK) platform. Serve as the key operational interface between Legal, operating entities, technology partners, and external vendors to drive platform adoption, access/configuration, incident coordination, and vendor alignment. Own the corporate rule content lifecycle, manage onboarding and migration activities, and champion AI-enabled automation by monitoring KPIs and user feedback to continuously optimize processes and service delivery.

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FursaFursa
Allianz
Allianz
12 hours ago

Platform Service Expert - Operations & Governance (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead day-to-day operations and governance for the Allianz Group Corporate Rule Book (CRBK) platform. Serve as the key operational interface between Legal, operating entities, technology partners, and external vendors to drive platform adoption, access/configuration, incident coordination, and vendor alignment. Own the corporate rule content lifecycle, manage onboarding and migration activities, and champion AI-enabled automation by monitoring KPIs and user feedback to continuously optimize processes and service delivery.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead day-to-day platform operations including administration, access management, configuration, incident coordination, and vendor interactions.
  • •Drive onboarding of new operating entities onto the platform by coordinating migration of corporate rules, managing implementation activities, and delivering training.
  • •Oversee the corporate rule content lifecycle (authoring, review, approval, publishing, and maintenance) while ensuring governance adherence and content quality.
  • •Act as the operational interface between legal functions, technology providers, and the platform vendor to align collaboration across stakeholders.
  • •Champion AI-enabled platform capabilities and continuous improvement by identifying automation opportunities, monitoring platform KPIs and user feedback, and optimizing processes.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsurancePensionEquityParental Leave

Key Requirements

  • •Proven experience in enterprise platform operations and service management, including incident management, vendor coordination, and operational excellence.
  • •Track record leading onboarding, migration, or transformation initiatives across multiple stakeholders in complex organizations.
  • •Strong stakeholder management across legal, business, and technology functions, navigating cross-functional dependencies.
  • •Vendor and third-party management experience coordinating with technology providers and the platform vendor.
  • •Hands-on experience with content management and information governance platforms, including document lifecycle management and platform administration (Corlytics, Archer, OneTrust or similar is a plus).
Experience:Enterprise platform operationsService managementGovernanceComplianceInformation governance
Skills:Stakeholder managementProcess optimizationGovernance mindsetContinuous improvementCross-functional collaboration
Tech Stack:CorlyticsArcherOneTrustAIGenAIContent ingestionContent structuringDocument lifecycle managementInformation governance

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn