Customer Success & Support Geoscientist

Halliburton
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Customer focus","Communication and presentation","Problem-solving","Relationship management","Training and coaching"]

Partner with Neftex customers to maximize the value of their subscription by driving onboarding, adoption, and long-term engagement. Serve as the primary technical contact—providing workflow guidance, investigating troubleshooting issues, and delivering training sessions and educational materials. Gather and communicate customer feedback to Product Management and Development teams, helping improve Neftex products and support readiness while coordinating closely across multidisciplinary stakeholders.

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Halliburton
Halliburton
1 month ago

Customer Success & Support Geoscientist

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Last checked: 6 hours agoStatus: Live

Job Summary

Partner with Neftex customers to maximize the value of their subscription by driving onboarding, adoption, and long-term engagement. Serve as the primary technical contact—providing workflow guidance, investigating troubleshooting issues, and delivering training sessions and educational materials. Gather and communicate customer feedback to Product Management and Development teams, helping improve Neftex products and support readiness while coordinating closely across multidisciplinary stakeholders.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support onboarding for new Neftex customers and develop adoption plans to increase engagement and utilization.
  • •Help customers integrate Neftex products into exploration and subsurface workflows and promote best practices.
  • •Act as the primary point of contact for technical enquiries; troubleshoot workflow and product usage challenges and coordinate with teams to resolve issues.
  • •Deliver onboarding sessions, refresher training, workshops, and technical demonstrations; develop and maintain educational materials and workflow examples.
  • •Establish customer touchpoints, monitor engagement and satisfaction, run adoption reviews, collect feedback, and liaise with Product Management and Development teams for continuous improvement.

Key Requirements

  • •Degree in Geoscience, Geology, Geophysics, Earth Sciences, or a related discipline.
  • •Experience working within exploration, subsurface, geological, or geoscience-focused environments.
  • •Understanding of exploration and subsurface workflows.
  • •Experience delivering technical support, user training, or customer-facing services.
  • •Strong problem-solving and troubleshooting skills with the ability to communicate to technical and non-technical audiences.
Experience:ExplorationSubsurfaceGeoscienceSaaSData-driven products
Education:Bachelor's in Geoscience, Geology, Geophysics, or Earth Sciences (related discipline)
Skills:Customer focusCommunication and presentationProblem-solvingRelationship managementTraining and coaching
Tech Stack:NeftexSaaS

Company Brief

Halliburton
Provides oilfield services and products to the energy industry, including drilling, evaluation, completion, production and well intervention technologies, as well as engineering and project management solutions for oil and gas operators worldwide.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1919
WebsiteLinkedIn