Invoice Resolution Support

Fiserv
United States
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Coordination","Reconciliation","Reporting"]

Support timely resolution of complex invoice and payment-related client issues by researching disputes, billing discrepancies, and account activity. Review invoices, contracts, payment history, and system data to identify root causes, perform reconciliations and variance analysis, and recommend next steps. Coordinate with Billing, Tax, Operations, Sales, Finance, Product, Relationship Management, and Cash Application, while documenting recurring issues, supporting reporting and audit requests, and driving operational follow-up.

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FursaFursa
Fiserv
Fiserv
3 days ago

Invoice Resolution Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 31 minutes agoStatus: Live

Job Summary

Support timely resolution of complex invoice and payment-related client issues by researching disputes, billing discrepancies, and account activity. Review invoices, contracts, payment history, and system data to identify root causes, perform reconciliations and variance analysis, and recommend next steps. Coordinate with Billing, Tax, Operations, Sales, Finance, Product, Relationship Management, and Cash Application, while documenting recurring issues, supporting reporting and audit requests, and driving operational follow-up.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Support a portfolio of escalated client accounts by researching invoice inquiries, disputes, billing discrepancies, and payment-related issues.
  • •Review invoices, contracts, payment history, client communications, and system data to identify issue drivers and support timely resolution.
  • •Perform account reconciliations and variance analysis, researching across multiple systems to develop fact-based findings and recommended next steps.
  • •Coordinate with clients and internal teams (including Billing, Tax, Operations, Sales, Finance, Product, Relationship Management, and Cash Application) to share status, findings, and next steps.
  • •Document recurring issues and improvement opportunities while supporting reporting, audit requests, and operational follow-up.

Pay and Benefits

Perks:Paid HolidaysHealth Insurance401k MatchTuition AssistancePaid Parental

Key Requirements

  • •3+ years of experience in trade receivables, accounts receivable, collections, finance, accounting, and/or a related discipline, including analyzing account balances and resolving discrepancies within order-to-cash processes.
  • •Experience using Microsoft Excel for data analysis, reconciliation, and reporting.
  • •Bachelor’s degree in Accounting, Finance, Business, or related field or an equivalent combination of education and experience.
  • •Experience supporting trade receivables operations, account reconciliations, and audit readiness in a high-volume environment.
  • •Experience working with ERP, receivables, or other financial systems to research and resolve payment exceptions and account issues.
Experience:3+ years
Education:Bachelor's in Accounting, Finance, Business, or related field
Skills:AnalyticalProblem-solvingCoordinationReconciliationReporting
Tech Stack:Microsoft ExcelERPTrade receivablesAccounts receivableOrder-to-cashReceivables

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn