Customer Success Manager DFR Majors - Northwest

Skydio
United States
Workplace: RemoteFull timeUSD 120,000 - 160,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Ownership","Communication","Project management","Proactive support","Customer relationship management"]

Lead implementation, usage, retention, and expansion for Public Safety (SLED) customers, acting as a bridge between clients and Skydio’s technical teams. Build scalable onboarding processes, manage enterprise implementation projects, and drive renewals and growth through proactive, metrics-based account support. Quantify product feedback and brief executives to improve product-market fit, while running quarterly business reviews to ensure customers realize value from autonomous drone technology.

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Skydio
Skydio
1 month ago

Customer Success Manager DFR Majors - Northwest

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead implementation, usage, retention, and expansion for Public Safety (SLED) customers, acting as a bridge between clients and Skydio’s technical teams. Build scalable onboarding processes, manage enterprise implementation projects, and drive renewals and growth through proactive, metrics-based account support. Quantify product feedback and brief executives to improve product-market fit, while running quarterly business reviews to ensure customers realize value from autonomous drone technology.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead implementation, usage, retention, and expansion of Public Safety customers.
  • •Build scalable customer onboarding and post-sales success processes.
  • •Track and manage enterprise implementation projects for successful delivery of technology and services.
  • •Drive customer loyalty through proactive support, cadence-based follow-ups, and account management.
  • •Run quarterly business reviews and ensure expansions and renewals based on customer value and risk to renew.
Travel: High travel

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Perks:Health Insurance401kPaid LeaveHoliday Pay

Key Requirements

  • •Ability to build scalable customer onboarding and post-sales success processes in a growing environment.
  • •Willingness to travel approximately 40%.
  • •Ability to obtain a Part 107 certificate.
  • •Strong customer support experience in SLED (Public Safety, Law Enforcement) industries.
  • •Experience implementing new technology and driving adoption of hardware and software with technical teams.
Experience:DronesAutonomous flightSLEDPublic safetyLaw enforcementUAS
Skills:OwnershipCommunicationProject managementProactive supportCustomer relationship management
Certifications:Part 107
Tech Stack:Unmanned Aircraft SystemsSoftware developmentSoftware deployment

Company Brief

Skydio
Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.
Industry: Drones & Aerial Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn