Customer Success Manager DFR Majors - Northwest

Lead implementation, usage, retention, and expansion for Public Safety (SLED) customers, acting as a bridge between clients and Skydio’s technical teams. Build scalable onboarding processes, manage enterprise implementation projects, and drive renewals and growth through proactive, metrics-based account support. Quantify product feedback and brief executives to improve product-market fit, while running quarterly business reviews to ensure customers realize value from autonomous drone technology.