Customer Success Manager

Sika
Tunis
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Results orientation","Active listening","Negotiation"]

Own the adoption of a B2B loyalty application by managing a client portfolio of construction-material retailers. Drive onboarding, configure programs, and monitor app usage and end-customer engagement. Use data (including Health Score) to reduce churn, renew subscriptions, and identify upsell/cross-sell opportunities for premium features. Act as the customer voice, sharing VoC feedback with product teams to improve the mobile experience.

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FursaFursa
Sika
Sika
2 days ago

Customer Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the adoption of a B2B loyalty application by managing a client portfolio of construction-material retailers. Drive onboarding, configure programs, and monitor app usage and end-customer engagement. Use data (including Health Score) to reduce churn, renew subscriptions, and identify upsell/cross-sell opportunities for premium features. Act as the customer voice, sharing VoC feedback with product teams to improve the mobile experience.
Location: Tunis
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboard new B2B clients by supporting technical and strategic setup of their loyalty programs.
  • •Track adoption by analyzing application usage data for both clients and end consumers.
  • •Advise and launch engagement campaigns (promotions, challenges, rewards) to boost consumer engagement.
  • •Manage retention and renewals using account Health Score to identify churn risk.
  • •Identify upsell/cross-sell opportunities for premium features and relay customer VoC to product teams.

Key Requirements

  • •3–5 years of Customer Success experience, ideally in SaaS, e-commerce, or retail tech.
  • •Proficiency with CSM tools such as Gainsight and ChurnZero.
  • •Experience with CRM platforms including Salesforce and HubSpot.
  • •Strong data/analytics skills with tools like Tableau and Looker.
  • •Fluent English and French (spoken and written).
Experience:3-5 yearsSaaSE-commerceRetail Tech
Skills:CommunicationResults orientationActive listeningNegotiation
Languages:EnglishFrench
Tech Stack:GainsightChurnZeroSalesforceHubSpotTableauLooker

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn