Technical Support Engineer, Warehouse Automation Systems

Beumer Group
United States
Workplace: OnsiteFull timeUSD 38 - 45 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Time management","Attention to detail","Problem-solving","Teamwork"]

Provide hands-on technical support for warehouse automation systems, coordinating hotline service for new and legacy customers across North America and beyond. Diagnose issues by interpreting electrical/control documentation, troubleshooting electro-mechanical components, and conducting root-cause/corrective action. Collaborate with engineering and other support teams, support global hotline best practices (including ServiceNow), and assist with training and customer guidance. May require ongoing training and on-site visits with frequent regional travel.

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Beumer Group
Beumer Group
3 days ago

Technical Support Engineer, Warehouse Automation Systems

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide hands-on technical support for warehouse automation systems, coordinating hotline service for new and legacy customers across North America and beyond. Diagnose issues by interpreting electrical/control documentation, troubleshooting electro-mechanical components, and conducting root-cause/corrective action. Collaborate with engineering and other support teams, support global hotline best practices (including ServiceNow), and assist with training and customer guidance. May require ongoing training and on-site visits with frequent regional travel.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Learn and support electrical and control aspects of installed systems.
  • •Perform hotline support for new and legacy customers and coordinate problem resolution with engineering and support teams.
  • •Troubleshoot electro-mechanical components and systems, including PLC/PC communications, and conduct root-cause analysis or corrective actions.
  • •Interpret maintenance manuals, schematics, wiring diagrams, and electrical drawings as they relate to machine control programming.
  • •Instruct and direct workers servicing and repairing equipment; may supervise testing/tuning and participate in training strategy and reporting.
Travel: Medium travel

Pay and Benefits

Salary: USD 38 - 45 hourly
Perks:Health InsuranceDental401kLife InsuranceVisionPaid LeavePaid HolidaysAccident Insurance

Key Requirements

  • •Associate’s or bachelor’s degree in electrical or mechanical engineering, engineering technology, or technical courses plus experience/training meeting minimum requirements.
  • •Demonstrated capability in PLC programming for SCO Unix/Linux and Siemens and Allen Bradley-based systems.
  • •Ability to interpret schematics, wiring diagrams, and maintenance manuals and apply them to system troubleshooting.
  • •Strong time management and attention to detail, with ability to handle multiple tasks under pressure.
  • •Strong communication skills (verbal, written, interpersonal) and professionalism; able to work independently while working remotely.
Experience:Industrial automationWarehouse automationSortation systemsIntralogistics
Education:Bachelor's in Electrical or mechanical engineering; Engineering Technology
Skills:CommunicationTime managementAttention to detailProblem-solvingTeamwork
Languages:English
Tech Stack:Service NowWindowsWordExcelSCO UnixLinuxSiemensAllen BradleySiemens S7C++PLCPC communicationsNetworks

Company Brief

Beumer Group
Designs, manufactures and services intralogistics systems including conveying, loading, palletising, packaging and sortation solutions for industries such as logistics, cement, mining and food processing worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Beckum, Germany
Founded: 1935
WebsiteLinkedIn