Claims Consultant (Melbourne, VIC, AU, 3000)

Allianz
Australia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Decision-making","Conflict management","Attention to detail","Prioritisation","Planning"]

Work as a Claims Consultant for Club Marine within Allianz’s National team, supporting customers when they need help most. Process incoming insurance claims in line with legislative requirements, provide timely responses to customer enquiries, and build trusted customer relationships. Deliver consistent, high-level customer service across all touchpoints while working with a team of Claims Specialists in a supportive, customer-focused environment.

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FursaFursa
Allianz
Allianz
1 month ago

Claims Consultant (Melbourne, VIC, AU, 3000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Work as a Claims Consultant for Club Marine within Allianz’s National team, supporting customers when they need help most. Process incoming insurance claims in line with legislative requirements, provide timely responses to customer enquiries, and build trusted customer relationships. Deliver consistent, high-level customer service across all touchpoints while working with a team of Claims Specialists in a supportive, customer-focused environment.
Location: Australia
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Process incoming insurance claims in accordance with legislative requirements.
  • •Provide timely and effective responses to customer enquiries.
  • •Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience.
  • •Deliver consistent and appropriate high-level customer service at all touchpoints.

Key Requirements

  • •Technical knowledge of relevant lines of insurance and associated legislation.
  • •Excellent verbal and written communication skills.
  • •Proactive approaches to problem solving with strong decision-making capabilities.
  • •Ability to recognise, avert, manage and escalate conflicts.
  • •High attention to detail and ability to plan, prioritise, and manage competing demands.
Skills:CommunicationProblem-solvingDecision-makingConflict managementAttention to detailPrioritisationPlanning

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn