Allianz

4 days ago

Claims Consultant (Melbourne, VIC, AU, 3000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Work as a Claims Consultant for Club Marine within Allianz’s National team, supporting customers when they need help most. Process incoming insurance claims in line with legislative requirements, provide timely responses to customer enquiries, and build trusted customer relationships. Deliver consistent, high-level customer service across all touchpoints while working with a team of Claims Specialists in a supportive, customer-focused environment.

Location: Australia

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Process incoming insurance claims in accordance with legislative requirements.
•Provide timely and effective responses to customer enquiries.
•Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience.
•Deliver consistent and appropriate high-level customer service at all touchpoints.

Key Requirements

•Technical knowledge of relevant lines of insurance and associated legislation.
•Excellent verbal and written communication skills.
•Proactive approaches to problem solving with strong decision-making capabilities.
•Ability to recognise, avert, manage and escalate conflicts.
•High attention to detail and ability to plan, prioritise, and manage competing demands.

Skills:CommunicationProblem-solvingDecision-makingConflict managementAttention to detailPrioritisationPlanning

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

4 days ago

Claims Consultant (Melbourne, VIC, AU, 3000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Australia

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Process incoming insurance claims in accordance with legislative requirements.
•Provide timely and effective responses to customer enquiries.
•Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience.
•Deliver consistent and appropriate high-level customer service at all touchpoints.

Key Requirements

•Technical knowledge of relevant lines of insurance and associated legislation.
•Excellent verbal and written communication skills.
•Proactive approaches to problem solving with strong decision-making capabilities.
•Ability to recognise, avert, manage and escalate conflicts.
•High attention to detail and ability to plan, prioritise, and manage competing demands.

Skills:CommunicationProblem-solvingDecision-makingConflict managementAttention to detailPrioritisationPlanning

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn