Isomorphic Labs

3 months ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join the Isomorphic Labs Support team to troubleshoot complex technical issues, automate workflows, and onboard new employees across hybrid offices in Lausanne and London. You’ll integrate third‑party tools, document solutions, and collaborate with product and IT teams to improve processes while scaling support operations for a fast-growing AI drug discovery company.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide technical support, troubleshooting complex issues, and implementing solutions.
•Develop and maintain automation tools to improve efficiency and reduce manual effort.
•Manage and integrate 3rd party tools and APIs to enhance system functionality.
•Collaborate with other teams to resolve technical issues and improve processes.
•Document technical solutions and create knowledge base articles.

Key Requirements

•Strong troubleshooting and problem-solving skills.
•Google access provisioning and permission lifecycle.
•Excellent communication skills (written and verbal).
•Experience supporting a wide range of hardware and software (macOS, Linux essential).
•Experience with scripting and automation tools (Bash, Python etc.)

Experience:BiotechAIDrug discoveryMachine learningStartup

Skills:CommunicationProblem-solvingCollaborationCustomer servicePrioritization

Languages:English

Tech Stack:MacOSLinuxBashPythonAPIsAutomationTicketing systems

Company Brief

Isomorphic Labs

Uses machine learning and computational biology to accelerate drug discovery and design novel therapeutics by modeling protein structures, mechanisms, and interactions to identify promising targets and candidates.

Industry: Biotech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: London, United Kingdom

Founded: 2021

Website LinkedIn

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Isomorphic Labs

3 months ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide technical support, troubleshooting complex issues, and implementing solutions.
•Develop and maintain automation tools to improve efficiency and reduce manual effort.
•Manage and integrate 3rd party tools and APIs to enhance system functionality.
•Collaborate with other teams to resolve technical issues and improve processes.
•Document technical solutions and create knowledge base articles.

Key Requirements

•Strong troubleshooting and problem-solving skills.
•Google access provisioning and permission lifecycle.
•Excellent communication skills (written and verbal).
•Experience supporting a wide range of hardware and software (macOS, Linux essential).
•Experience with scripting and automation tools (Bash, Python etc.)

Experience:BiotechAIDrug discoveryMachine learningStartup

Skills:CommunicationProblem-solvingCollaborationCustomer servicePrioritization

Languages:English

Tech Stack:MacOSLinuxBashPythonAPIsAutomationTicketing systems

Company Brief

Isomorphic Labs

Industry: Biotech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: London, United Kingdom

Founded: 2021

Website LinkedIn