Specialist 2, Inside Product – Support & Renewals

Dell
Singapore
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Organization","Time management","Attention to detail","Communication","Follow-up","Forecast discipline"]

Support Dell’s support portfolio by managing quotes and renewal opportunities for customers. You’ll track contract timing and coverage needs, verify entitlement and contract terms, identify renewal risks and coverage gaps, and escalate issues as needed. Working with customers and internal sales and operations teams, you’ll follow up to ensure timely closure, log activity in CRM, and prepare proposals and communications to drive retention and recurring revenue growth.

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FursaFursa
Dell
Dell
1 month ago

Specialist 2, Inside Product – Support & Renewals

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Last checked: 13 hours agoStatus: Live

Job Summary

Support Dell’s support portfolio by managing quotes and renewal opportunities for customers. You’ll track contract timing and coverage needs, verify entitlement and contract terms, identify renewal risks and coverage gaps, and escalate issues as needed. Working with customers and internal sales and operations teams, you’ll follow up to ensure timely closure, log activity in CRM, and prepare proposals and communications to drive retention and recurring revenue growth.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Support quoting activities across Dell’s support portfolio, including maintenance and support-related offers.
  • •Manage renewal opportunities and help customers identify the right support coverage for their environment and business needs.
  • •Track upcoming renewals and follow up with customers and sales teams to ensure timely closure.
  • •Verify entitlement, contract terms, and availability of support and renewal options; log interactions, opportunity stages, and next steps in CRM.
  • •Coordinate with Sales, Operations, and internal partners to resolve exceptions and meet customer timelines; participate in enablement sessions to build renewal process knowledge.

Key Requirements

  • •2+ years of related experience.
  • •Strong organization and time management while managing multiple support and renewal opportunities.
  • •Ability to learn Dell’s support portfolio, services offerings, and renewal motions and explain customer value clearly.
  • •Attention to detail and accuracy in quoting, contract data, and documentation.
  • •Good communication skills with customers and cross-functional internal stakeholders.
Experience:2+ years
Education:
Skills:OrganizationTime managementAttention to detailCommunicationFollow-upForecast discipline
Tech Stack:CRMCPQ

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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