Customer Service Representative - English and French Bilingual

U.S. Bancorp
Ontario
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Communication","Interpersonal skills","Problem-solving","Conflict resolution"]

Provide exceptional customer service by handling inquiries, requests, and issue resolution via telephone, aiming for first-contact resolution. Research customer problems to deliver timely, accurate solutions, including resolving disputes, correcting payment errors, and updating accounts according to procedures. Manage lost or stolen cards and cardholder issues while maintaining compliance. Work in a hybrid/flexible schedule with in-office expectations of 3+ days per week.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 days ago

Customer Service Representative - English and French Bilingual

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Provide exceptional customer service by handling inquiries, requests, and issue resolution via telephone, aiming for first-contact resolution. Research customer problems to deliver timely, accurate solutions, including resolving disputes, correcting payment errors, and updating accounts according to procedures. Manage lost or stolen cards and cardholder issues while maintaining compliance. Work in a hybrid/flexible schedule with in-office expectations of 3+ days per week.
Location: Ontario
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer inquiries, requests, and issue resolution through telephone interactions.
  • •Research and analyze customer issues to deliver timely, accurate solutions and maintain a positive customer experience.
  • •Resolve inquiries efficiently with a focus on first-contact resolution.
  • •Provide accurate account information and guidance on banking products and services.
  • •Investigate, resolve, or appropriately escalate disputes; correct payment errors and process fee adjustments; perform account maintenance and lost/stolen card support.

Key Requirements

  • •High school diploma or equivalent.
  • •Typically 4 to 5 years of relevant customer service, banking, or financial services experience.
  • •Bilingual fluency in English and French is required.
  • •Comprehensive knowledge of banking products, services, policies, procedures, and regulatory requirements.
  • •Strong customer service skills with the ability to build rapport and trust.
Education:High School
Skills:Customer serviceCommunicationInterpersonal skillsProblem-solvingConflict resolution
Languages:EnglishFrench
Tech Stack:Microsoft Office Suite

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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