Rental Coordinator

EquipmentShare
Indianapolis
Workplace: OnsiteFull timeFunction: Executive & General ManagementEducation: high_schoolSkills: ["Customer focus","Relationship building","Interpersonal skills","Problem-solving","Adaptability"]

Manage the customer rental experience for construction equipment by responding to inbound leads and guiding customers through the rental process. Build and nurture relationships with contractors and construction principals, educating them on how EquipmentShare can help them save money and operate more efficiently. Ensure customers are fully satisfied by resolving inquiries, requests, and complaints quickly, while also developing sales strategies to grow market share and improve customer experience.

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EquipmentShare
EquipmentShare
2 days ago

Rental Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Manage the customer rental experience for construction equipment by responding to inbound leads and guiding customers through the rental process. Build and nurture relationships with contractors and construction principals, educating them on how EquipmentShare can help them save money and operate more efficiently. Ensure customers are fully satisfied by resolving inquiries, requests, and complaints quickly, while also developing sales strategies to grow market share and improve customer experience.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Respond to inbound leads and guide customers through the EquipmentShare rental process
  • •Expand the customer base by building relationships with contractors and construction principals and educating them on value
  • •Maintain and nurture existing customer relationships to ensure customers are 100% satisfied
  • •Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
  • •Develop new sales strategies and techniques to increase market share and improve customer experience

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysTool ReimbursementGym MembershipWellness StipendPaid Volunteer

Key Requirements

  • •High school diploma or equivalent
  • •Great listener who cares about solving customers’ problems
  • •Experience building, nurturing, and maintaining customer relationships throughout the rental process
  • •Strong interpersonal and problem-solving skills
  • •Ability to adapt to a fast-paced growing company and stay continuously educated on products and services
Education:High School
Skills:Customer focusRelationship buildingInterpersonal skillsProblem-solvingAdaptability
Languages:English
Tech Stack:T3 technology

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn