NTT

5 days ago

SAP Client Delivery Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own the voice of the client for ECS engagements, serving as the main point of contact and escalation resource. Lead customer delivery and coordination across SAP stakeholders to ensure contract adherence, service delivery, and timely change request processing. Drive S/4HANA adoption and cloud standardization, manage proactive plans and reactive support, host governance/status meetings, and report service performance while protecting and growing engagement scope.

Location: Toronto

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Act as the main client contact and escalation point for all ECS questions and issues.
•Drive customer transformation and cloud standardization to support adoption of S/4HANA.
•Lead customer engagement by coordinating internal and external stakeholders (including SAP Services, ECS partners, and hosting/system integrator partners).
•Ensure contractually agreed services are delivered, with timely processing of change requests and regular service-level reporting.
•Manage proactive service plans and reactive support requests; host status/governance meetings and de-escalate critical situations.

Key Requirements

•Minimum 5+ years of experience in project management or SAP Operations.
•Minimum 5+ years of experience in a customer-facing role.

Skills:Stakeholder managementCustomer relationship buildingTrusted advisorProactive deliveryDe-escalation

Tech Stack:SAPSAP HANA Enterprise CloudS/4HANAS4/HANASuccessFactors

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT