CSR (Glasgow, GB, G1 3LB)

HSBC
Glasgow
Workplace: OnsiteFull timeGBP 25,000+ annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Customer service mindset","Attention to detail","Resilience"]

Provide outstanding face-to-face customer service in a busy HSBC Branch, taking ownership of transactional and service requests and answering product queries with accuracy and empathy. Process a wide range of transactions, educate customers on HSBC self-service devices and digital banking platforms, and collaborate with the Branch team to improve workflows and customer outcomes. Receive in-branch training and support to succeed in a customer-first environment.

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HSBC
HSBC
13 hours ago

CSR (Glasgow, GB, G1 3LB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide outstanding face-to-face customer service in a busy HSBC Branch, taking ownership of transactional and service requests and answering product queries with accuracy and empathy. Process a wide range of transactions, educate customers on HSBC self-service devices and digital banking platforms, and collaborate with the Branch team to improve workflows and customer outcomes. Receive in-branch training and support to succeed in a customer-first environment.
Location: Glasgow
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional face-to-face customer service in a timely manner in a fast-paced Branch environment while following policies and procedures.
  • •Process a wide range of transactions while maintaining a high degree of accuracy.
  • •Answer specific product queries and take ownership of customers’ transactional or service requests through to resolution.
  • •Educate customers on HSBC self-service devices and alternative digital banking platforms.
  • •Collaborate with the Branch team and help improve workflows and processes to make banking easier for customers.

Pay and Benefits

Salary: GBP 25,000 annually
Perks:Paid LeavePensionHealth InsuranceLife InsuranceEmployee Discounts

Key Requirements

  • •Demonstrate excellent communication skills to engage customers, build connections, and show empathy.
  • •Take ownership of customer enquiries through to resolution and deliver a personalised service that exceeds expectations.
  • •Maintain excellent attention to detail while processing transactions with a high degree of accuracy.
  • •Be resilient in a continuously changing environment.
  • •Have a genuine passion for going above and beyond for customers; previous customer service experience is helpful but not essential.
Experience:Customer service
Skills:CommunicationEmpathyCustomer service mindsetAttention to detailResilience

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn