Claims Service Consultant Level 2 (Sydney, NSW, AU, 2000)

Allianz
Sydney
Workplace: OnsiteFull timeFunction: OtherSkills: ["Communication","Coaching","Mentoring","Analytical skills","Organisational skills","Stakeholder management"]

Manage end-to-end insurance claims by applying AAL Claims Management processes and sound liability decisions across the claim lifecycle. Ensure accurate claims assessments, regulatory compliance, and effective decision-making, including authorising payments within delegated authority and reducing claim leakage. Oversee and negotiate total loss claims from assessment through settlement while building strong stakeholder relationships. Coach team performance to deliver timely, high-quality claims outcomes.

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FursaFursa
Allianz
Allianz
2 days ago

Claims Service Consultant Level 2 (Sydney, NSW, AU, 2000)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Manage end-to-end insurance claims by applying AAL Claims Management processes and sound liability decisions across the claim lifecycle. Ensure accurate claims assessments, regulatory compliance, and effective decision-making, including authorising payments within delegated authority and reducing claim leakage. Oversee and negotiate total loss claims from assessment through settlement while building strong stakeholder relationships. Coach team performance to deliver timely, high-quality claims outcomes.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Seniority: Mid level

Key Responsibilities

  • •Manage end-to-end claims handling by following AAL Claims Management processes and making sound liability decisions throughout the claim lifecycle.
  • •Apply insurance and legislative knowledge to ensure accurate claims assessments, compliance, and effective decision-making.
  • •Oversee and review claims portfolios, authorising payments within delegated authority and minimising claim leakage and costs.
  • •Manage total loss claims from assessment through settlement, ensuring accurate valuations, compliance, timely customer outcomes, and effective negotiation.
  • •Support team performance and customer outcomes through coaching, maintaining compliance with industry standards, and delivering timely, high-quality claims service.

Pay and Benefits

Perks:Learning BudgetEquity

Key Requirements

  • •Demonstrate advanced claims expertise managing complex insurance claims and applying technical knowledge, processes, and procedures.
  • •Apply strong analytical and organisational skills to assess complex information, prioritise workloads, and manage competing demands.
  • •Deliver high-quality outcomes with attention to detail, technical proficiency with systems and reporting tools, and clear communication balancing empathy and commercial objectives.
  • •Lead and develop team capability through coaching, mentoring, collaboration, and contributing to professional growth within the claims team.
  • •Use insurance and legislative knowledge to ensure accurate claims assessments, compliance, and effective decision-making.
Skills:CommunicationCoachingMentoringAnalytical skillsOrganisational skillsStakeholder management

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn