Anthropic

3 months ago

Customer Success Manager, Industries

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Enterprise Customer Success Manager for Industries drives AI adoption across Financial Services, Systems Integrators, Semiconductor, Manufacturing and Retail, acting as a trusted advisor to complex customers. You’ll guide usage of Claude products (API, Claude for Enterprise, Claude Code), identify expansion opportunities, and align success metrics with customer objectives, influencing product direction and GTM strategies.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
•Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
•Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
•Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
•Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

Pay and Benefits

Salary: USD 200,000 - 260,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveEquity

Key Requirements

•6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
•Experience working with enterprises in Financial Services, Systems Integrators, Semiconductor, Manufacturing or Retail industries
•Technical fluency with AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders
•Experience driving success across both consumption-based and seat-based business models with expansion levers and success metrics
•Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

Experience:6+ yearsFinancial servicesSystems integratorsSemiconductorManufacturingRetail

Skills:CommunicationProblem-solvingLeadershipStakeholder managementNegotiation

Languages:English

Tech Stack:APIClaudeClaude CodeAIAI/MLCloud

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Anthropic

3 months ago

Customer Success Manager, Industries

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
•Become an expert in Anthropic's products across API, Claude Code and Claude for Enterprise, understanding the technical nuances and best practices for each to guide customers to the right solutions
•Leverage your deep knowledge of the customer and their industry vertical to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
•Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to drive full value from contracted commitments
•Own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, conducting Quarterly Business Reviews, and serving as the primary conduit between the customer and Anthropic

Pay and Benefits

Salary: USD 200,000 - 260,000 annually

Equity and Bonus:Equity

Perks:Paid LeaveEquity

Key Requirements

•6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
•Experience working with enterprises in Financial Services, Systems Integrators, Semiconductor, Manufacturing or Retail industries
•Technical fluency with AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders
•Experience driving success across both consumption-based and seat-based business models with expansion levers and success metrics
•Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

Experience:6+ yearsFinancial servicesSystems integratorsSemiconductorManufacturingRetail

Skills:CommunicationProblem-solvingLeadershipStakeholder managementNegotiation

Languages:English

Tech Stack:APIClaudeClaude CodeAIAI/MLCloud

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn