Senior Solution Engineer (ITOM/CMDB)

Act as a trusted advisor to help clients transform fragmented IT operations into a unified IT Operations Management strategy. Design CMDB and CSDM architectures, and lead delivery of Discovery, Service Mapping, and Event Management solutions using ServiceNow (with training provided if needed). Collaborate with infrastructure, network, cloud, and security teams to integrate data from legacy monitoring systems, and optimize ITIL-based processes for automated visibility, dependency mapping, and root-cause analysis.