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2 weeks ago

Lead – Application Portfolio Management & Service Governance

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Lead application portfolio management and service governance within ServiceNow, ensuring each application has accurate ownership, lifecycle status, and correct alignment to services. Drive lifecycle decisions (invest/maintain/modernize/retire), portfolio reporting, and periodic reviews with enterprise architecture and stakeholders. Improve service dependency visibility, support operational processes (incident/change/BCP), and partner with CMDB and platform teams to strengthen data governance, workflows, and reporting.

Location: Bengaluru, Noida, Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Manage and maintain the organization’s application portfolio in ServiceNow, ensuring accurate ownership, lifecycle status, and portfolio information.
•Support lifecycle decisions (invest, maintain, modernize, retire) and identify opportunities to simplify or rationalize the application landscape.
•Produce portfolio reports and dashboards for IT leadership and facilitate periodic portfolio review sessions for governance and decision-making.
•Define and maintain service structure in ServiceNow, ensuring correct mappings between applications and services and resolving gaps with owners.
•Partner with CMDB and platform teams to improve data quality and governance controls, workflows, and reporting capabilities within ServiceNow.

Key Requirements

•Minimum 10+ years of relevant IT experience with exposure to application portfolio management, service governance, or IT service management.
•Experience working with cross-functional teams across architecture, operations, and application teams.
•Experience managing application/service data within enterprise platforms such as ServiceNow.
•Experience supporting governance processes, reporting, and portfolio analysis.
•Strong understanding of ServiceNow application portfolio and service management capabilities and IT service management concepts (services, applications, configuration management).

Experience:10+ yearsEnterprise ITIT service managementApplication portfolio managementServiceNow

Skills:Stakeholder managementCommunicationCollaborationGovernanceData analysis

Certifications:ITILServiceNow APM

Tech Stack:ServiceNowCMDBITIL

Company Brief

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Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

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