Customer Experience Associate

Verse Medical
New York
Workplace: HybridFull timeUSD 65,000 - 72,000 annuallyFunction: Customer Success & Account ManagementExperience: 1-3 yearsSkills: ["Communication","Problem-solving","Empathy","Attention to detail","Multitasking"]

Support clinics and healthcare teams by handling inquiries, troubleshooting orders, and coordinating cross-functional workflows. You’ll manage case tickets, guide product selections, and contribute to process improvements while delivering empathetic, timely service in a high-growth healthcare tech environment.

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FursaFursa
Verse Medical
Verse Medical
6 months ago

Customer Experience Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support clinics and healthcare teams by handling inquiries, troubleshooting orders, and coordinating cross-functional workflows. You’ll manage case tickets, guide product selections, and contribute to process improvements while delivering empathetic, timely service in a high-growth healthcare tech environment.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Respond to inbound clinic inquiries via phone, email, and chat
  • •Troubleshoot order issues, product questions, shipping updates, and documentation needs
  • •Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
  • •Ensure timely follow-up and clear communication with clinics
  • •Identify and proactively flag at-risk orders or delays

Pay and Benefits

Salary: USD 65,000 - 72,000 annually
Perks:Health Insurance401k

Key Requirements

  • •1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment
  • •Strong written and verbal communication skills
  • •High attention to detail and ability to manage multiple tasks simultaneously
  • •Comfort working in systems (G-Suite, Slack, Kustomer/Zendesk, etc.)
  • •A proactive, solution-oriented mindset
Experience:1-3 yearsHealthcareCustomer support
Skills:CommunicationProblem-solvingEmpathyAttention to detailMultitasking
Languages:English
Tech Stack:G-SuiteSlackKustomerZendesk

Company Brief

Verse Medical
Develops medical devices and related technologies aimed at improving clinical procedures and patient outcomes. Focuses on designing, prototyping, and bringing healthcare hardware solutions to market for use in hospitals and clinical settings.
Industry: Medical Devices
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