Onsite Traffic Monitoring Operator/Traffic Management Center

AECOM
United States
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: OtherEducation: high_schoolSkills: ["Customer service","Communication","Data entry","Calm under pressure","Attention to detail"]

Monitor Iowa road conditions from the Traffic Management Center using ATMS and other web-based tools, watching surveillance and information feeds to detect and verify incidents. Coordinate responses by dispatching Highway Helper Operators, updating response plans, and providing directions to motorists and public safety partners. Handle phone/radio communication, log events, maintain accurate records, and update traveler information on 511ia.org, working 2nd shift on-site.

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FursaFursa
AECOM
AECOM
1 day ago

Onsite Traffic Monitoring Operator/Traffic Management Center

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Monitor Iowa road conditions from the Traffic Management Center using ATMS and other web-based tools, watching surveillance and information feeds to detect and verify incidents. Coordinate responses by dispatching Highway Helper Operators, updating response plans, and providing directions to motorists and public safety partners. Handle phone/radio communication, log events, maintain accurate records, and update traveler information on 511ia.org, working 2nd shift on-site.
Location: United States
Workplace: Onsite
Employment Type: Full time
Seniority: Entry level

Key Responsibilities

  • •Use ATMS software and other applications to monitor state roads and manage events/incidents affecting traffic flow and safety.
  • •Monitor camera video and information sources to detect and verify incidents such as crashes, debris, abandoned/stalled vehicles, maintenance, and construction activities.
  • •Log potential and confirmed events, including lane/shoulder closures, and update response plans based on software-generated actions.
  • •Dispatch and coordinate with Highway Helper Operators and provide clear directions and descriptions of traffic events to citizens and partner agencies.
  • •Communicate via phone/radio with motorists, law enforcement, emergency services, IDOT personnel, and other agencies; answer calls and complete written documentation of activity and communications.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceDentalVisionLife InsurancePaid Leave

Key Requirements

  • •High School Diploma or GED.
  • •Ability to remain stationary for long periods while monitoring Intelligent Transportation Systems (e.g., CCTV displays) and communicating by radio and phone.
  • •Ability to operate software platforms and web-based applications used for traffic monitoring.
  • •Must pass a state and federal criminal history/security background check and a pre-employment drug screen.
  • •Previous experience in call center, customer service, 911 operator, or dispatching is preferred, along with strong oral/written communication and data entry skills.
Education:High School in High School Diploma or GED
Skills:Customer serviceCommunicationData entryCalm under pressureAttention to detail
Languages:English
Tech Stack:Advanced Traffic Management Systems (ATMS)ATMS softwareWeb-based applicationsCCTVDynamic message signs511ia.orgIntelligent Transportation SystemsRadio communicationPhone communication

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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