UAE National | Receptionist | Al-Futtaim Automotive | Toyota/Lexus | Dubai | Full Time

Al Futtaim Group
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: high_schoolSkills: ["Communication","Organizational skills","Customer complaint handling","Planning","Customer service"]

Serve as the first point of contact for Toyota Retail Aftersales, welcoming customers, identifying visit reasons, and directing them to the right department. Manage smooth transitions for scheduled appointments, including handoffs to the Service Advisor, and handle phone inquiries and appointment scheduling in coordination with the Customer Engagement Contact Centre. Address customer complaints by escalating to the Reception Manager, while ensuring a safe, welcoming reception environment and efficient reception flow.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
5 days ago

UAE National | Receptionist | Al-Futtaim Automotive | Toyota/Lexus | Dubai | Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the first point of contact for Toyota Retail Aftersales, welcoming customers, identifying visit reasons, and directing them to the right department. Manage smooth transitions for scheduled appointments, including handoffs to the Service Advisor, and handle phone inquiries and appointment scheduling in coordination with the Customer Engagement Contact Centre. Address customer complaints by escalating to the Reception Manager, while ensuring a safe, welcoming reception environment and efficient reception flow.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Welcome customers in a warm, friendly manner to ensure strong customer satisfaction.
  • •Determine the purpose of customer visits and direct them to the appropriate department.
  • •Ensure customers with appointments are transitioned smoothly to the correct Service Advisor.
  • •Answer incoming phone calls and coordinate appointment scheduling with the Customer Engagement Contact Centre.
  • •Report and escalate customer complaints to the Reception Manager, and flag any health and safety issues affecting customers or associates.

Key Requirements

  • •High School Diploma or equivalent educational background.
  • •2-3 years of experience in customer service managing customer interactions effectively.
  • •Excellent communication skills to interact with a diverse range of customers.
  • •Strong organizational skills to manage customer flow and appointment scheduling efficiently.
  • •Ability to handle customer complaints and escalate them appropriately for resolution.
Experience:2-3 yearsCustomer service
Education:High School
Skills:CommunicationOrganizational skillsCustomer complaint handlingPlanningCustomer service

Eligibility

Nationality:UAE National

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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