Automation Anywhere

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide technical support for Automation Anywhere’s Agentic Process Automation products, including A360, Bot Agent, and Control Room. Diagnose and troubleshoot application, infrastructure, and configuration issues across cloud and on-prem environments by analyzing logs, scripts, and automation workflows to identify root causes and drive resolution. Handle customer cases via ticketing, live chat, and remote sessions, collaborate with cross-functional engineering teams, and maintain a knowledge base. Work across US time zones with weekend/rotational coverage.

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components.
•Diagnose and troubleshoot application, infrastructure, and configuration issues across cloud and on-prem environments.
•Analyze logs, scripts, and automation workflows to identify root causes and recommend solutions.
•Manage customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses.
•Collaborate with internal teams to escalate and resolve complex technical problems; document known issues, workarounds, and solutions.

Pay and Benefits

Salary: USD 70,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Remote WorkPaid Leave12 HolidaysHealth InsuranceParental Leave

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field.
•2+ years of experience in technical support, application support, or software troubleshooting.
•Willingness to work Pacific Time hours regularly regardless of remote location.
•Strong understanding of Windows and/or Linux environments.
•Working knowledge of databases (SQL Server, MySQL, or Oracle) and basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP).

Experience:2+ years

Education:Bachelor's

Skills:Customer focusProblem-solvingCritical thinkingCommunicationCollaboration

Tech Stack:Automation AnywhereAgentic Process AutomationA360Bot AgentControl RoomRPAProcess Reasoning EngineWindowsLinuxSQL ServerMySQLOracleAPIsNetworkingAWSAzureGCP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Automation Anywhere

Provides robotic process automation (RPA) software and AI-driven automation platforms that enable enterprises to automate repetitive business processes, integrate systems, and scale digital workforce initiatives across industries.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: San Jose, United States

Founded: 2003

Glassdoor: 3.9

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Automation Anywhere

1 day ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Texas

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components.
•Diagnose and troubleshoot application, infrastructure, and configuration issues across cloud and on-prem environments.
•Analyze logs, scripts, and automation workflows to identify root causes and recommend solutions.
•Manage customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses.
•Collaborate with internal teams to escalate and resolve complex technical problems; document known issues, workarounds, and solutions.

Pay and Benefits

Salary: USD 70,000 - 85,000 annually

Equity and Bonus:Equity

Perks:Remote WorkPaid Leave12 HolidaysHealth InsuranceParental Leave

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, or a related field.
•2+ years of experience in technical support, application support, or software troubleshooting.
•Willingness to work Pacific Time hours regularly regardless of remote location.
•Strong understanding of Windows and/or Linux environments.
•Working knowledge of databases (SQL Server, MySQL, or Oracle) and basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP).

Experience:2+ years

Education:Bachelor's

Skills:Customer focusProblem-solvingCritical thinkingCommunicationCollaboration

Tech Stack:Automation AnywhereAgentic Process AutomationA360Bot AgentControl RoomRPAProcess Reasoning EngineWindowsLinuxSQL ServerMySQLOracleAPIsNetworkingAWSAzureGCP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Automation Anywhere

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: San Jose, United States

Founded: 2003

Glassdoor: 3.9

Website LinkedIn