Customer Success Manager | Mid-Market

BioRender
Canada, United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Relationship management","Collaboration","Problem-solving"]

Experienced, commercially minded Customer Success Manager responsible for renewals, expansion, and long-term customer value in a SaaS Mid-Market book. Build strategic partnerships with scientific, operational, and procurement stakeholders; identify renewal risks and growth opportunities; drive adoption and value realization by aligning the platform with real scientific workflows; collaborate cross-functionally to meet customer needs.

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BioRender
BioRender
2 months ago

Customer Success Manager | Mid-Market

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Last checked: 10 hours agoStatus: Live

Job Summary

Experienced, commercially minded Customer Success Manager responsible for renewals, expansion, and long-term customer value in a SaaS Mid-Market book. Build strategic partnerships with scientific, operational, and procurement stakeholders; identify renewal risks and growth opportunities; drive adoption and value realization by aligning the platform with real scientific workflows; collaborate cross-functionally to meet customer needs.
Location: Canada, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a Mid-Market book of business while driving renewals, expansion, and long-term customer retention.
  • •Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication.
  • •Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.
  • •Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs.
  • •Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery.
Travel: Low travel

Key Requirements

  • •3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
  • •Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities.
  • •Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
  • •Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
  • •Excellent communication, organization, and prioritization skills.
Experience:3-5 yearsSaaSLife sciences
Education:
Skills:CommunicationRelationship managementCollaborationProblem-solving

Company Brief

BioRender
Provides an online scientific illustration platform that enables researchers and life science professionals to create publication-quality figures, diagrams, and presentations using a library of scientifically accurate icons and templates.
Industry: SaaS
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Toronto, Canada
WebsiteLinkedIn