BioRender

1 month ago

Customer Success Manager | Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Experienced, commercially minded Customer Success Manager responsible for renewals, expansion, and long-term customer value in a SaaS Mid-Market book. Build strategic partnerships with scientific, operational, and procurement stakeholders; identify renewal risks and growth opportunities; drive adoption and value realization by aligning the platform with real scientific workflows; collaborate cross-functionally to meet customer needs.

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a Mid-Market book of business while driving renewals, expansion, and long-term customer retention.
•Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication.
•Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.
•Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs.
•Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery.

Travel: Low travel

Key Requirements

•3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
•Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities.
•Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
•Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
•Excellent communication, organization, and prioritization skills.

Experience:3-5 yearsSaaSLife sciences

Education:

Skills:CommunicationRelationship managementCollaborationProblem-solving

Company Brief

BioRender

Provides an online scientific illustration platform that enables researchers and life science professionals to create publication-quality figures, diagrams, and presentations using a library of scientifically accurate icons and templates.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Toronto, Canada

Website LinkedIn

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BioRender

1 month ago

Customer Success Manager | Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Canada, United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a Mid-Market book of business while driving renewals, expansion, and long-term customer retention.
•Build trusted relationships with scientific, operational, and procurement stakeholders, positioning BioRender as a strategic partner in research and scientific communication.
•Proactively identify renewal risks and growth opportunities, forecasting outcomes and partnering with Sales on expansion strategy where appropriate.
•Drive customer adoption and value realization by aligning BioRender’s platform to real scientific workflows and institutional needs.
•Surface and execute expansion opportunities through data-informed account planning and ongoing customer discovery.

Travel: Low travel

Key Requirements

•3–5+ years of experience in Customer Success, Account Management, or a similar client-facing role within a SaaS environment.
•Demonstrated success owning the full commercial lifecycle of customer relationships, including end-to-end renewals, contract and pricing negotiations, contract execution, and revenue growth through expansion and upsell opportunities.
•Strong ability to engage senior scientific and operational stakeholders and tailor value messaging to diverse audiences.
•Familiarity with Customer Success metrics such as retention, expansion, renewal forecasting, and pipeline contribution.
•Excellent communication, organization, and prioritization skills.

Experience:3-5 yearsSaaSLife sciences

Education:

Skills:CommunicationRelationship managementCollaborationProblem-solving

Company Brief

BioRender

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Headquarters: Toronto, Canada

Website LinkedIn