Partner Support Advisor

Property Finder
Cairo
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsSkills: ["Communication","Customer service","Problem-solving","Conflict resolution","Documentation"]

Act as the first point of contact for customers, handling inquiries via phone, chat, and email. Resolve a wide range of product and service issues while helping customers become self-sufficient. Partner with internal teams as a subject matter expert, diagnose customer-side technical problems, and escalate only when needed. Maintain quality and performance goals by using multiple systems and applications effectively.

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Property Finder
Property Finder
1 month ago

Partner Support Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 43 minutes agoStatus: Closed
Reposted: similar role first listed 6 months ago

Job Summary

Act as the first point of contact for customers, handling inquiries via phone, chat, and email. Resolve a wide range of product and service issues while helping customers become self-sufficient. Partner with internal teams as a subject matter expert, diagnose customer-side technical problems, and escalate only when needed. Maintain quality and performance goals by using multiple systems and applications effectively.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Serve customers by providing product and service information and resolving product and service problems.
  • •Respond promptly to customer questions via email, chat, phone, and other channels while meeting quality standards and performance goals.
  • •Act as a subject matter expert and partner with customers and internal departments to clarify needs and provide appropriate solutions.
  • •Solve problems by maintaining knowledge of the company’s agile technology and using multiple systems and applications interchangeably.
  • •Diagnose technical issues at the customer end, identify possible solutions, and report to the manager when further action is needed.

Key Requirements

  • •1+ years’ experience in related positions.
  • •Excellent English and Arabic language skills.
  • •Strong customer communication skills for both internal and external customers.
  • •Good composition and typing skills for concise, accurate written responses.
  • •Excellent customer service skills, including empathy and prioritizing customer needs.
Experience:1+ years
Skills:CommunicationCustomer serviceProblem-solvingConflict resolutionDocumentation
Languages:EnglishArabic

Company Brief

Property Finder
Property Finder is a MENA-focused PropTech platform that connects buyers, renters and agents with verified residential and commercial listings, offering SaaS tools, market data, valuation services and lead-management products across the region.
Industry: PropTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 2007
Glassdoor
Glassdoor: 4.3
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