Customer Support Senior Representative for Strategic Accounts (German Speaking)

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Interpersonal skills","Negotiation","Problem-solving","Ability to work independently"]

Coordinate the end-to-end order management cycle for key strategic EMEA customers. Manage sales orders, support tender activities by qualifying RFIs/RFQs, and ensure accurate ERP (SAP/Oracle) order entry. Partner with CSOs, application engineers, and supply chain teams to drive on-time delivery for delivery-to-order, configure-to-order, and engineer-to-order. Serve as a main stakeholder point of contact and escalation focal point for operational excellence and customer satisfaction.

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Eaton
Eaton
5 days ago

Customer Support Senior Representative for Strategic Accounts (German Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Coordinate the end-to-end order management cycle for key strategic EMEA customers. Manage sales orders, support tender activities by qualifying RFIs/RFQs, and ensure accurate ERP (SAP/Oracle) order entry. Partner with CSOs, application engineers, and supply chain teams to drive on-time delivery for delivery-to-order, configure-to-order, and engineer-to-order. Serve as a main stakeholder point of contact and escalation focal point for operational excellence and customer satisfaction.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Coordinate the full end-to-end order management cycle for key strategic customers across EMEA.
  • •Manage sales orders and ensure accurate and timely order entry in the ERP system.
  • •Qualify RFIs/RFQs as part of tender processes for new business opportunities.
  • •Collaborate with CSOs, application engineers, and supply chain teams to secure on-time delivery for multiple order types.
  • •Serve as main stakeholder point of contact and escalation focal point on the Key Account; provide inputs for business compliance tests and audits.

Pay and Benefits

Perks:Health InsuranceRetirement SavingsWellness StipendHome OfficeLearning Budget

Key Requirements

  • •3–5 years of experience in customer service/support for international or strategic accounts.
  • •Order management/end-to-end order processing experience.
  • •Experience working with ERP systems (SAP, Oracle, or similar).
  • •Experience coordinating with cross-functional teams (supply chain/logistics/sales) and supporting tender processes (RFIs/RFQs).
  • •Fluent English and minimum B2 German (mandatory).
Experience:3-5 yearsInternational/strategic accountsOrder managementERPTenders (RFIs/RFQs)
Education:Bachelor's in Business, Supply Chain (or related field preferred)
Skills:CommunicationCollaborationInterpersonal skillsNegotiationProblem-solvingAbility to work independently
Languages:EnglishGerman
Tech Stack:SAPOracleERPExcelData analysisBILean methodology

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn