Clio

2 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own a portfolio of high-value customer accounts as a trusted adviser, aligning Clio’s products and services to customers’ business goals. Use AI-powered analytics, usage metrics, and benchmarks to guide actionable next steps, run executive business reviews, and drive adoption, workflow optimization, renewals, and upsell outcomes. Coordinate across Product Management, Sales Engineering, and other teams, provide AI feature feedback, and coach teammates to improve customer success performance.

Location: Vancouver, Toronto, Calgary

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted adviser relationships across a portfolio of high-value accounts, integration partners, and key stakeholders aligned to customer business goals.
•Use AI-powered analytics, usage metrics, and benchmarks to present insights, identify growth opportunities, and support actionable next steps.
•Facilitate executive-level business reviews to measure ROI, reinforce Clio’s value proposition, and align on customer goals.
•Drive customer engagement, adoption, workflow optimization, and outcomes to improve renewal and upsell results.
•Coordinate cross-functionally with Product Management, Sales Engineering, and others; provide feedback on AI features and coach/support team members.

Pay and Benefits

Salary: CAD 96,600 - 130,600 annually

Perks:Health InsuranceDentalVisionFlexible TimeCounseling BenefitRrsp MatchingResp Contribution

Key Requirements

•4+ years of SaaS customer success management experience driving retention, growth, and advocacy within a book of business.
•Experience owning Customer Success KPIs and using data to drive outcomes.
•Experience developing processes and leading change management.
•Experience working with CS CRMs such as Gainsight, Totantgo, or Churnzero.
•Clear, adaptable communication skills to lead strategic business reviews with stakeholders from individual contributors to senior leadership.

Experience:SaaSLegal technologyAICustomer success

Skills:Relationship buildingCommunicationChange managementPrioritizationCoaching

Tech Stack:GainsightTotantgoChurnzeroAI-powered analyticsUsage metricsPredictive analyticsGenerative AI toolsAPI-driven applications

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

2 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Vancouver, Toronto, Calgary

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted adviser relationships across a portfolio of high-value accounts, integration partners, and key stakeholders aligned to customer business goals.
•Use AI-powered analytics, usage metrics, and benchmarks to present insights, identify growth opportunities, and support actionable next steps.
•Facilitate executive-level business reviews to measure ROI, reinforce Clio’s value proposition, and align on customer goals.
•Drive customer engagement, adoption, workflow optimization, and outcomes to improve renewal and upsell results.
•Coordinate cross-functionally with Product Management, Sales Engineering, and others; provide feedback on AI features and coach/support team members.

Pay and Benefits

Salary: CAD 96,600 - 130,600 annually

Perks:Health InsuranceDentalVisionFlexible TimeCounseling BenefitRrsp MatchingResp Contribution

Key Requirements

•4+ years of SaaS customer success management experience driving retention, growth, and advocacy within a book of business.
•Experience owning Customer Success KPIs and using data to drive outcomes.
•Experience developing processes and leading change management.
•Experience working with CS CRMs such as Gainsight, Totantgo, or Churnzero.
•Clear, adaptable communication skills to lead strategic business reviews with stakeholders from individual contributors to senior leadership.

Experience:SaaSLegal technologyAICustomer success

Skills:Relationship buildingCommunicationChange managementPrioritizationCoaching

Tech Stack:GainsightTotantgoChurnzeroAI-powered analyticsUsage metricsPredictive analyticsGenerative AI toolsAPI-driven applications

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn