Networking Managed Services Engineer (L2)

NTT
Hyderabad
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Adaptability","Communication","Active listening","Client-centric communication"]

Ensure client IT infrastructure and systems remain operational as a second-line (L2) networking managed services engineer. Monitor tickets and work queues, investigate and resolve medium-complexity incidents and requests, and coordinate with clients and internal teams to restore services within SLAs. Support shift handovers, escalation to Centres of Excellence, change management, automation opportunities, and initial client escalations for operational issues.

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FursaFursa
NTT
NTT
5 months ago

Networking Managed Services Engineer (L2)

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Last checked: 20 hours agoStatus: Live

Job Summary

Ensure client IT infrastructure and systems remain operational as a second-line (L2) networking managed services engineer. Monitor tickets and work queues, investigate and resolve medium-complexity incidents and requests, and coordinate with clients and internal teams to restore services within SLAs. Support shift handovers, escalation to Centres of Excellence, change management, automation opportunities, and initial client escalations for operational issues.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor tickets and work queues, and resolve medium-complexity incidents and requests to restore services within SLAs.
  • •Proactively identify, analyze, and log issues before they escalate; update tickets with actions taken.
  • •Collaborate with clients and internal teams to support incident/request handling, escalations, and change management activities.
  • •Lead shift handovers by highlighting key tickets and upcoming critical tasks; escalate tickets to Centres of Excellence when needed.
  • •Partner with automation teams to optimize and automate routine tasks, and perform audits and trend analysis for improvement opportunities.

Key Requirements

  • •Proficiency with technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls.
  • •At least one technical certification in the technologies listed above.
  • •Strong planning skills to anticipate and adapt to changing circumstances.
  • •Ability to communicate effectively across different cultures and use client-centric communication.
  • •Bachelor’s degree in IT/Computing or equivalent qualification/work experience.
Education:Bachelor's
Skills:PlanningAdaptabilityCommunicationActive listeningClient-centric communication
Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusTicketing tools

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn