Guest Service Agent

Minor International
Australia
Workplace: OnsiteOthersFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Problem-solving","Proactive attitude","Professional presentation"]

Provide warm, professional front-office service for hotel guests at Elysia Wellness Retreat, from seamless check-ins and check-outs to ongoing support during their stay. Handle reservations, updates, and special requests using property management systems, and serve as a primary point of contact across in-person, phone, and email. Resolve guest issues promptly and share personalized local recommendations while working rotating shifts across Monday–Sunday.

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FursaFursa
Minor International
Minor International
18 hours ago

Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide warm, professional front-office service for hotel guests at Elysia Wellness Retreat, from seamless check-ins and check-outs to ongoing support during their stay. Handle reservations, updates, and special requests using property management systems, and serve as a primary point of contact across in-person, phone, and email. Resolve guest issues promptly and share personalized local recommendations while working rotating shifts across Monday–Sunday.
Location: Australia
Workplace: Onsite
Employment Type: Others
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure a smooth check-in process while addressing guest inquiries.
  • •Communicate clearly and courteously with guests and stakeholders via in-person, phone, and email.
  • •Process guest reservations, updates, and special requests accurately using property management systems.
  • •Act as a primary point of contact during guests’ stays, offering prompt assistance and resolving issues.
  • •Provide personalised recommendations to enhance guests’ experiences.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceEap

Key Requirements

  • •Demonstrated background delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • •Ability to articulate information clearly and effectively across in-person, phone, and email communication.
  • •Consistently delivers an exceptional standard of service with a proactive, positive approach to guest needs.
  • •Passion for creating positive guest experiences, resolving issues efficiently, and exceeding expectations.
  • •Maintains a polished, professional presentation and is committed to a rotating schedule including weekends and public holidays.
Experience:HospitalityHotelCustomer service
Skills:Customer serviceCommunicationProblem-solvingProactive attitudeProfessional presentation
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn