Customer Experience Specialist (Sales Associate) - Newport Beach

RealReal
United States
Workplace: OnsiteFull timeUSD 21 - 25 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Customer focus","Problem-solving","Organization","Time management","Adaptability"]

Drive customer engagement and revenue inside the retail store by using deep product knowledge and suggestive selling to exceed daily sales goals. Manage consignment drop-off and valuation expectations, review and catalog luxury items for shipment, and resolve consignor inquiries to build long-term loyalty. Maintain boutique standards, support store readiness, and champion The RealReal’s circular economy mission in a fast-paced, metrics-driven environment.

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RealReal
RealReal
2 days ago

Customer Experience Specialist (Sales Associate) - Newport Beach

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Drive customer engagement and revenue inside the retail store by using deep product knowledge and suggestive selling to exceed daily sales goals. Manage consignment drop-off and valuation expectations, review and catalog luxury items for shipment, and resolve consignor inquiries to build long-term loyalty. Maintain boutique standards, support store readiness, and champion The RealReal’s circular economy mission in a fast-paced, metrics-driven environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Engage customers through suggestive selling and deep product knowledge to exceed daily sales goals.
  • •Perform daily outreach to drive traffic and repeat business.
  • •Manage the consignment drop-off experience, including setting expectations on process and valuation.
  • •Review, catalog, and prepare luxury items for shipment while resolving consignor inquiries.
  • •Maintain boutique standards and support store opening/closing procedures to keep the store client-ready.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeavePaid Holidays

Key Requirements

  • •1+ years of retail experience in a customer- or business-facing position.
  • •Ability to work flexible hours, including holidays, evenings, and weekends.
  • •Dedication to delivering an elevated customer and employee experience.
  • •Strong problem-solving skills and a friendly, professional, integrity-focused demeanor.
  • •Ability to remain calm and objective, solve in “grey areas,” and manage competing priorities.
Experience:1+ yearsRetailLuxuryConsignmentSustainable fashion
Skills:Customer focusProblem-solvingOrganizationTime managementAdaptability
Tech Stack:Google SuiteSalesforceMac iOS

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
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Glassdoor: 3.3
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