NTT

2 weeks ago

Security Remote Technical Support Engineer (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide professional remote security technical support by identifying, diagnosing, and resolving client incidents and problems. Drive incidents to effective resolution while maintaining zero missed SLA conditions, monitor service delivery, and keep accurate records. Use service assurance tools and knowledge articles to investigate root causes, escalate unresolved issues, coordinate repairs, and document/close tickets. Maintain secure configuration and support continuous improvement across ticketing and client systems.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide remote technical support by identifying and resolving security incidents and problems according to agreed procedures.
•Maintain the support process, ensure requests are handled correctly, and drive incidents to effective resolution while meeting SLA conditions.
•Use service assurance software and tools to investigate/diagnose issues, collect performance statistics, and generate reports.
•Monitor service delivery against service levels, analyze service records, and initiate or report actions to maintain or improve service.
•Maintain secure configuration and document/close incidents; escalate unresolved incidents and follow up until resolution.

Key Requirements

•Bachelor’s degree (or equivalent) in Information Technology, Computing, or a related field.
•Professional certifications in different networking technologies (e.g., Cisco/Juniper/Checkpoint/Palo Alto/Fortinet/Aruba/BlueCoat/ZeeScaler; CCNP/JNCIP/ACCP/PCNSP/CCSP or similar).
•Moderate experience with security technologies such as firewall, IPS, IDS, and proxy.
•Moderate experience in technical client support and remote support in security technologies.
•Good analytical thinking, attention to detail, and excellent spoken and written communication skills.

Experience:Security technologiesRemote technical supportNetworking

Education:Bachelor's in Information Technology or Computing

Skills:Customer service orientationProblem solvingSelf-organizationAttention to detailCommunication

Certifications:CCNPJNCIPACCPPCNSPCCSP

Tech Stack:CiscoMicrosoftARCAudio CodesPeterCOnnectSonusFirewallIPSIDSProxyJuniperCheckpointPaloAltoFortinetArubaBlueCoatZeeScaler

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT