1 day ago

Senior IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Run Commure’s IT Support/Services function as the most experienced escalation point for end-user issues. Own the IT Service Desk in Jira Service Management, including workflows, automations, and CSAT tracking, and manage onboarding/offboarding, device lifecycle, and access provisioning. Administer key systems (Okta, Google Workspace, Jamf Pro, Rippling, 1Password), lead documentation and process improvements, and mentor junior IT support teammates with strong autonomy.

Location: Mountain View

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Serve as the senior escalation point and technical mentor, setting standards for troubleshooting quality and ticket hygiene.
•Manage the IT Service Desk in Jira Service Management, including ticket workflows, automations, and CSAT tracking.
•Own onboarding/offboarding workflows, account provisioning, hardware issuance, access management, and device lifecycle/ordering and legal hold procedures.
•Administer core IT systems including Okta, Google Workspace, Jamf Pro, Rippling, and 1Password, including admin access tier and software/app ownership tracking.
•Build and maintain internal documentation in Notion and improve support workflows via automation (Zapier, JSM automations, Slack bots).

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Key Requirements

•5+ years of IT experience with demonstrated seniority as a top-level escalation point on a service desk/IT support team.
•Deep, hands-on expertise administering Okta, Google Workspace, Jamf Pro, and Jira Service Management.
•Track record building and owning process documentation from scratch (Notion or similar).
•Experience designing automation using tools like Zapier, JSM workflows, or internal bots.
•Strong communication skills comfortable presenting and influencing without authority.

Experience:Healthcare tech

Skills:TroubleshootingMentoringCommunicationDocumentationProcess improvement

Certifications:ITIL 4 Foundation

Tech Stack:OktaGoogle WorkspaceJamf ProRippling1PasswordJira Service ManagementNotionZapierSlack

Company Brief

Commure

Builds an AI-powered healthcare platform that automates clinical documentation, revenue cycle management, staff safety, and care coordination for hospitals and health systems, integrating with EHRs to reduce administrative burden and improve clinical and financial outcomes.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Mountain View, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Commure

1 day ago

Senior IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Mountain View

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Serve as the senior escalation point and technical mentor, setting standards for troubleshooting quality and ticket hygiene.
•Manage the IT Service Desk in Jira Service Management, including ticket workflows, automations, and CSAT tracking.
•Own onboarding/offboarding workflows, account provisioning, hardware issuance, access management, and device lifecycle/ordering and legal hold procedures.
•Administer core IT systems including Okta, Google Workspace, Jamf Pro, Rippling, and 1Password, including admin access tier and software/app ownership tracking.
•Build and maintain internal documentation in Notion and improve support workflows via automation (Zapier, JSM automations, Slack bots).

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Key Requirements

•5+ years of IT experience with demonstrated seniority as a top-level escalation point on a service desk/IT support team.
•Deep, hands-on expertise administering Okta, Google Workspace, Jamf Pro, and Jira Service Management.
•Track record building and owning process documentation from scratch (Notion or similar).
•Experience designing automation using tools like Zapier, JSM workflows, or internal bots.
•Strong communication skills comfortable presenting and influencing without authority.

Experience:Healthcare tech

Skills:TroubleshootingMentoringCommunicationDocumentationProcess improvement

Certifications:ITIL 4 Foundation

Tech Stack:OktaGoogle WorkspaceJamf ProRippling1PasswordJira Service ManagementNotionZapierSlack

Company Brief

Commure

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Mountain View, United States

Founded: 2017

Glassdoor: 3.9

Website LinkedIn Glassdoor