Wise

1 day ago

Spanish Customer Support Specialist (Night shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Be the first point of contact for customers, resolving complex inquiries end-to-end across phone, chat, and email with empathy and strong ownership. Meet performance KPIs while maintaining accurate records and following security and data privacy procedures. Collaborate through knowledge sharing and continuous improvement, and use AI tools (e.g., ChatGPT, Google Gemini) to enhance efficiency. After an initial onsite training month in São Paulo, work remotely.

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle customer inquiries across phone, chat, and email, resolving issues end-to-end with a focus on first-contact resolution.
•Use sound judgment to address requests with minimal escalation while applying advanced product and process knowledge.
•Maintain performance against KPIs including resolution rate, quality, and handling time.
•Communicate professionally and adjust tone based on customer context and needs.
•Maintain accurate records and follow security and data privacy procedures.

Pay and Benefits

Salary: BRL 6,680 - 7,700 monthly

Equity and Bonus:Equity

Perks:Health InsuranceDentalLife InsuranceRemote WorkLearning BudgetPaid LeaveParental Leave

Key Requirements

•Minimum 1 year in a customer-facing role, preferably in fintech, banking, telecom, or a global contact center.
•Fluent in English and Spanish (supported language for this queue).
•Must be legally authorized to work in Brazil and located in/able to commute to São Paulo for the first month of training.
•Ability to work various shifts, including mornings, evenings, weekends, and public holidays.
•Strong written and verbal communication skills; comfortable navigating software and using AI tools to streamline workflows.

Experience:FintechBankingTelecomContact centers

Skills:EmpathyProblem-solvingOwnershipAdaptabilityCommunication

Languages:EnglishSpanishFrench

Tech Stack:ChatGPTGoogle Gemini

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Wise

1 day ago

Spanish Customer Support Specialist (Night shift)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: São Paulo

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle customer inquiries across phone, chat, and email, resolving issues end-to-end with a focus on first-contact resolution.
•Use sound judgment to address requests with minimal escalation while applying advanced product and process knowledge.
•Maintain performance against KPIs including resolution rate, quality, and handling time.
•Communicate professionally and adjust tone based on customer context and needs.
•Maintain accurate records and follow security and data privacy procedures.

Pay and Benefits

Salary: BRL 6,680 - 7,700 monthly

Equity and Bonus:Equity

Perks:Health InsuranceDentalLife InsuranceRemote WorkLearning BudgetPaid LeaveParental Leave

Key Requirements

•Minimum 1 year in a customer-facing role, preferably in fintech, banking, telecom, or a global contact center.
•Fluent in English and Spanish (supported language for this queue).
•Must be legally authorized to work in Brazil and located in/able to commute to São Paulo for the first month of training.
•Ability to work various shifts, including mornings, evenings, weekends, and public holidays.
•Strong written and verbal communication skills; comfortable navigating software and using AI tools to streamline workflows.

Experience:FintechBankingTelecomContact centers

Skills:EmpathyProblem-solvingOwnershipAdaptabilityCommunication

Languages:EnglishSpanishFrench

Tech Stack:ChatGPTGoogle Gemini

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 2011

Glassdoor: 3.8

Website LinkedIn Glassdoor