Thumbtack

2 months ago

Commercial Ops Analyst (Data Analyst)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Support the Commercial Operations Performance team by building and maintaining source-of-truth performance dashboards, ETLs, and compensation attainment reporting. Partner with Sales, Service, and Lead Generation stakeholders to define operational KPIs, automate recurring reporting, and analyze pro and customer funnel behavior. Translate findings into actionable recommendations and drive analytical/reporting projects to completion in a cross-functional, fast-paced environment.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Build and maintain source-of-truth performance dashboards for Sales, Service, and Lead Generation leaders covering funnel, productivity, and quality metrics.
•Define and refine core operational KPIs with Commercial Operations and Analytics stakeholders, automating recurring reporting wherever possible.
•Develop and maintain ETLs, dashboards, and compensation attainment reporting to ensure accurate, reliable performance tracking.
•Analyze pro and customer funnel behavior to identify process gaps, inefficiencies, and opportunities to improve conversion, quality, and experience.
•Scope, prioritize, and drive analytical and reporting projects to completion while managing multiple stakeholder requests.

Key Requirements

•3–5+ years of experience in analytics, operations, or business intelligence roles supporting GTM, service, or customer operations teams.
•3+ years of SQL experience in a production environment (BigQuery preferred), including joins, aggregations, and performance-optimized query design.
•3+ years of business intelligence experience building and maintaining dashboards in Tableau, Looker, or an equivalent platform with adoption by non-technical stakeholders.
•Experience blending data across CRM, support, and people systems (e.g., Salesforce, Genesys, Workday or equivalents) to create unified operational insights.
•Strong project management skills, including scoping and prioritizing requests, delivering results with tools like JIRA or Asana.

Experience:3+ yearsGTMService operationsCustomer operationsBusiness intelligenceAnalytics

Skills:Analytical problem-solvingCommunicationProject managementCross-functional collaboration

Tech Stack:SQLBigQueryTableauLookerETLsDashboardsSalesforceGenesysWorkdayJIRAAsana

Company Brief

Thumbtack

Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

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Thumbtack

2 months ago

Commercial Ops Analyst (Data Analyst)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Key Responsibilities

•Build and maintain source-of-truth performance dashboards for Sales, Service, and Lead Generation leaders covering funnel, productivity, and quality metrics.
•Define and refine core operational KPIs with Commercial Operations and Analytics stakeholders, automating recurring reporting wherever possible.
•Develop and maintain ETLs, dashboards, and compensation attainment reporting to ensure accurate, reliable performance tracking.
•Analyze pro and customer funnel behavior to identify process gaps, inefficiencies, and opportunities to improve conversion, quality, and experience.
•Scope, prioritize, and drive analytical and reporting projects to completion while managing multiple stakeholder requests.

Key Requirements

•3–5+ years of experience in analytics, operations, or business intelligence roles supporting GTM, service, or customer operations teams.
•3+ years of SQL experience in a production environment (BigQuery preferred), including joins, aggregations, and performance-optimized query design.
•3+ years of business intelligence experience building and maintaining dashboards in Tableau, Looker, or an equivalent platform with adoption by non-technical stakeholders.
•Experience blending data across CRM, support, and people systems (e.g., Salesforce, Genesys, Workday or equivalents) to create unified operational insights.
•Strong project management skills, including scoping and prioritizing requests, delivering results with tools like JIRA or Asana.

Experience:3+ yearsGTMService operationsCustomer operationsBusiness intelligenceAnalytics

Skills:Analytical problem-solvingCommunicationProject managementCross-functional collaboration

Tech Stack:SQLBigQueryTableauLookerETLsDashboardsSalesforceGenesysWorkdayJIRAAsana

Company Brief

Thumbtack

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn