Technical Assistance Associate I

Interactive Brokers Group
Vancouver
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Communication","Teamwork","Analytical thinking","Problem-solving","Adaptability"]

Support clients with trading-related inquiries and troubleshoot bugs and technical issues across Interactive Brokers’ platforms. You’ll act as a liaison between internal teams and customers, handling requests via phone, chat, and tickets while investigating, escalating, and driving resolution of client-reported problems. The role covers desktop (Windows/macOS/Linux), mobile (Android/iOS), and web-based offerings, with strong emphasis on analytical problem-solving and clear communication.

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Interactive Brokers Group
Interactive Brokers Group
4 months ago

Technical Assistance Associate I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Support clients with trading-related inquiries and troubleshoot bugs and technical issues across Interactive Brokers’ platforms. You’ll act as a liaison between internal teams and customers, handling requests via phone, chat, and tickets while investigating, escalating, and driving resolution of client-reported problems. The role covers desktop (Windows/macOS/Linux), mobile (Android/iOS), and web-based offerings, with strong emphasis on analytical problem-solving and clear communication.
Location: Vancouver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide support to clients via phone, chats, and tickets.
  • •Deliver technical and functional support for Interactive Brokers’ desktop, mobile, and web platform offerings.
  • •Troubleshoot and support web-based offerings to resolve client-reported issues.
  • •Perform problem management for wide-scale technical issues.
  • •Recognize, investigate, and escalate bugs and issues to ensure prompt resolution.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceDisability InsurancePensionEquity

Key Requirements

  • •Bachelor’s degree, preferably in a technical field.
  • •1+ years in a client-facing support role.
  • •1+ years supporting Windows and Mac, including software and connectivity support.
  • •Excellent verbal and written communication skills and ability to work in a team.
  • •Experience with support ticketing systems and a strong desire to learn new technologies; English and French proficiency required.
Experience:1+ yearsClient-facing supportTrading/financial services
Education:Bachelor's
Skills:CommunicationTeamworkAnalytical thinkingProblem-solvingAdaptability
Languages:EnglishFrench
Tech Stack:WindowsMacOSLinuxAndroidIOSWeb-based offeringsSupport ticketing systems

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn