Client Operations - Technical Assistance Associate I

Support clients with trading-related inquiries and troubleshoot bugs and technical issues across Interactive Brokers’ platforms. You’ll act as a liaison between internal teams and customers, handling requests via phone, chat, and tickets while investigating, escalating, and driving resolution of client-reported problems. The role covers desktop (Windows/macOS/Linux), mobile (Android/iOS), and web-based offerings, with strong emphasis on analytical problem-solving and clear communication.