Client Experience Specialist

Atticus
Los Angeles
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Empathy","Problem-solving","Active listening","Writing"]

Join the Client Experience team to guide people in crisis through the disability benefits and insurance process. You’ll speak with clients by phone to understand their situations, determine whether Atticus can help, and advise next steps. You'll rapidly navigate internal tools (Salesforce, Front) to support hundreds of everyday people weekly with compassionate, crisis-aware guidance.

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Atticus
Atticus
2 years ago

Client Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join the Client Experience team to guide people in crisis through the disability benefits and insurance process. You’ll speak with clients by phone to understand their situations, determine whether Atticus can help, and advise next steps. You'll rapidly navigate internal tools (Salesforce, Front) to support hundreds of everyday people weekly with compassionate, crisis-aware guidance.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Communicate with clients by phone to understand their situation and determine whether we can help them.
  • •Advise clients on next steps and guide them through the disability benefits and insurance processes.
  • •Rapidly navigate internal tech platforms and tools (Salesforce, Front, etc.) to support clients.
  • •Help hundreds of ordinary people every week with informed, compassionate guidance.
  • •Be measured by the impact you have on clients and contribute to team goals.

Pay and Benefits

Perks:Health InsuranceDental401kEquityRemote WorkPaid LeaveEducation StipendAnnual Bonus

Key Requirements

  • •At least three years of professional work experience in customer-facing roles (CX, sales, support, hospitality, etc.).
  • •Ability to interact with people from all walks of life; supportive to a person in crisis while driving the conversation.
  • •Fast learner and competent writer, able to master complex new topics and platforms with instruction and support.
  • •Experience in a metrics-driven role and a track record of exceeding goals (preferred).
  • •Experience in high-volume, high-performing service/sales/support environments (preferred).
Experience:3+ yearsCustomer experienceCXCustomer serviceSupportHospitality
Skills:CommunicationEmpathyProblem-solvingActive listeningWriting
Languages:English
Tech Stack:SalesforceFront

Company Brief

Atticus
Stealth-mode stablecoin startup building compliant, institution-grade stablecoin and related infrastructure; backed by prominent crypto investors and defense‑tech figures, aiming to serve regulated financial and crypto markets.
Industry: Fintech Infrastructure
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Headquarters: Los Angeles, United States
Website