Customer Success Manager (Krakow)
LumApps
Krakow
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Learning mindset","Solution-oriented","Relationship-building","Consulting skills","Organizational skills","Initiative","Hands-on","Customer outcome focus"]Own and manage a large portfolio of post-implementation customers, focused on retention, expansion, and satisfaction for Small and Medium Businesses using Beekeeper. Use customer data to prioritize accounts and proactively address issues. Partner with customers to define success plans and KPIs, coach adoption of Beekeeper, and engage stakeholders across personas and leadership levels. Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations.
