Ferguson

2 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide expert counter sales support for plumbing and HVAC contractor customers by engaging them in person, by phone, and via email. Recommend solutions using deep product knowledge, drive sales through upsell and cross-sell, and use catalogs, computer systems, and manufacturer databases to locate parts accurately. Process transactions, manage special orders and follow-ups, support inventory/cycle counts, and collaborate with outside sales associates to deliver seamless service.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
•Serve as a product expert by learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions.
•Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
•Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
•Process transactions and manage special orders, including order status, back-orders, and delivery timelines; support inventory organization and cycle counts.

Pay and Benefits

Salary: USD 21.63 - 30.26 hourly

Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

•0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
•Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
•Strong communication skills for consultative selling and customer engagement.
•Digital literacy and ability to learn new systems quickly.
•Ability to lift up to 50 lbs and stand for extended periods.

Experience:0Customer serviceSalesPlumbingHVAC

Skills:Consultative sellingCommunicationSales mindsetSelf-motivationOrganizational skills

Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson

A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newport News, United States

Founded: 1887

Website LinkedIn

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Ferguson

2 days ago

Counter Sales Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Entry level

Key Responsibilities

•Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
•Serve as a product expert by learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions.
•Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
•Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
•Process transactions and manage special orders, including order status, back-orders, and delivery timelines; support inventory organization and cycle counts.

Pay and Benefits

Salary: USD 21.63 - 30.26 hourly

Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

•0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
•Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
•Strong communication skills for consultative selling and customer engagement.
•Digital literacy and ability to learn new systems quickly.
•Ability to lift up to 50 lbs and stand for extended periods.

Experience:0Customer serviceSalesPlumbingHVAC

Skills:Consultative sellingCommunicationSales mindsetSelf-motivationOrganizational skills

Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Newport News, United States

Founded: 1887

Website LinkedIn