Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull timeUSD 21.63 - 30.26 hourlyFunction: Sales0Skills: ["Consultative selling","Communication","Sales mindset","Self-motivation","Organizational skills"]

Provide expert counter sales support for plumbing and HVAC contractor customers by engaging them in person, by phone, and via email. Recommend solutions using deep product knowledge, drive sales through upsell and cross-sell, and use catalogs, computer systems, and manufacturer databases to locate parts accurately. Process transactions, manage special orders and follow-ups, support inventory/cycle counts, and collaborate with outside sales associates to deliver seamless service.

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Ferguson
Ferguson
1 month ago

Counter Sales Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide expert counter sales support for plumbing and HVAC contractor customers by engaging them in person, by phone, and via email. Recommend solutions using deep product knowledge, drive sales through upsell and cross-sell, and use catalogs, computer systems, and manufacturer databases to locate parts accurately. Process transactions, manage special orders and follow-ups, support inventory/cycle counts, and collaborate with outside sales associates to deliver seamless service.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Serve as a product expert by learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Locate parts and provide accurate, timely information using catalogs, computer systems, and manufacturer databases.
  • •Process transactions and manage special orders, including order status, back-orders, and delivery timelines; support inventory organization and cycle counts.

Pay and Benefits

Salary: USD 21.63 - 30.26 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience is preferred.
  • •Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Digital literacy and ability to learn new systems quickly.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:0Customer serviceSalesPlumbingHVAC
Skills:Consultative sellingCommunicationSales mindsetSelf-motivationOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn