Foodics

1 month ago

Implementation and Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join Foodics in Egypt as a Customer Onboarding Specialist to train sellers on our POS platform, coordinate installation and on-site trainings, and ensure successful onboarding of Foodics RMS, online, and Pay products. You’ll work with cross-functional teams to meet SLAs, build customer menus and inventories, and support clients through go-live in a fast-paced SaaS environment.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Schedule installation appointments with clients and ensure site readiness
•Schedule Backend On-Site training requests and On-Site Technical visits (normal or emergency)
•Manage onboarding for all products (RMS, Foodics online, Foodics Pay) and monitor SLA-based delivery
•Coordinate and perform customer training on setting up menus, inventory, recipes, and items
•Monitor tasks/projects to ensure services are delivered per SLAs and educate customers via phone on onboarding sequences

Pay and Benefits

Perks:Annual BonusEquityLearning Budget

Key Requirements

•Bachelor's Degree (or Diploma) in Networking, Computer Information Systems, or Computer Science is a plus
•1-2 years working experience in IT/Software or SaaS products companies
•Excellent problem-solving skills
•Fluent in English and Arabic (written and oral)
•Self-starter with ability to work independently across functional groups and adapt to a fast-paced environment

Experience:1-2 yearsSaaSInformation TechnologyHospitality

Education:Bachelor's

Skills:CommunicationProblem-solving

Languages:EnglishArabic

Company Brief

Foodics

Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn

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Foodics

1 month ago

Implementation and Customer Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Schedule installation appointments with clients and ensure site readiness
•Schedule Backend On-Site training requests and On-Site Technical visits (normal or emergency)
•Manage onboarding for all products (RMS, Foodics online, Foodics Pay) and monitor SLA-based delivery
•Coordinate and perform customer training on setting up menus, inventory, recipes, and items
•Monitor tasks/projects to ensure services are delivered per SLAs and educate customers via phone on onboarding sequences

Pay and Benefits

Perks:Annual BonusEquityLearning Budget

Key Requirements

•Bachelor's Degree (or Diploma) in Networking, Computer Information Systems, or Computer Science is a plus
•1-2 years working experience in IT/Software or SaaS products companies
•Excellent problem-solving skills
•Fluent in English and Arabic (written and oral)
•Self-starter with ability to work independently across functional groups and adapt to a fast-paced environment

Experience:1-2 yearsSaaSInformation TechnologyHospitality

Education:Bachelor's

Skills:CommunicationProblem-solving

Languages:EnglishArabic

Company Brief

Foodics

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn