Circle

3 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide world-class technical support to customers building on the Circle platform and ecosystem. Triage, investigate, and resolve issues involving cryptocurrency transactions, blockchain ledger activity, and API integrations, while owning escalations end-to-end with Engineering. Participate in 24/7 on-call coverage, lead incident management with RCA, and improve support tooling and help documentation to enhance reliability and customer experience.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage directly with customer support tickets, providing timely, accurate, empathetic support to meet SLAs.
•Triage, investigate, and resolve technical and product issues related to cryptocurrency transactions, blockchain ledger activity, and API integrations.
•Own customer escalations end-to-end by collaborating closely with Engineering.
•Participate in on-call rotations, including occasional weekend coverage, to support 24/7 global operations.
•Lead incident management efforts including post-incident reviews and root cause analysis, and continuously improve internal tooling and help documentation.

Key Requirements

•4+ years of prior experience resolving technical issues in a fast-paced global support team, ideally supporting a SaaS product or financial services environment.
•Experience helping customers diagnose and debug development issues.
•Programming experience in one or more of: JavaScript, PHP, Objective-C, Python, Golang, Solidity.
•Understanding of AWS and GCP cloud solutions, REST APIs, distributed systems, and databases.
•Knowledge of support/debugging tools such as SQL, Postman, Kibana, Jira, Salesforce, and Confluence.

Experience:4+ yearsSaaSFinancial servicesCryptocurrencyBlockchain

Skills:Problem-solvingAnalytical skillsCommunicationTechnical writing

Tech Stack:JavaScriptPHPObjective-CPythonGolangSolidityAWSGCPREST APIsDistributed systemsDatabasesSQLPostmanKibanaJiraSalesforceConfluenceDiscordGradualGitHub Copilot

Company Brief

Circle

Provides blockchain-based financial infrastructure and stablecoins (notably USDC and EURC) and payment solutions for enterprises, developers, and financial institutions to enable programmable money and global payments.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2013

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Circle

3 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Engage directly with customer support tickets, providing timely, accurate, empathetic support to meet SLAs.
•Triage, investigate, and resolve technical and product issues related to cryptocurrency transactions, blockchain ledger activity, and API integrations.
•Own customer escalations end-to-end by collaborating closely with Engineering.
•Participate in on-call rotations, including occasional weekend coverage, to support 24/7 global operations.
•Lead incident management efforts including post-incident reviews and root cause analysis, and continuously improve internal tooling and help documentation.

Key Requirements

•4+ years of prior experience resolving technical issues in a fast-paced global support team, ideally supporting a SaaS product or financial services environment.
•Experience helping customers diagnose and debug development issues.
•Programming experience in one or more of: JavaScript, PHP, Objective-C, Python, Golang, Solidity.
•Understanding of AWS and GCP cloud solutions, REST APIs, distributed systems, and databases.
•Knowledge of support/debugging tools such as SQL, Postman, Kibana, Jira, Salesforce, and Confluence.

Experience:4+ yearsSaaSFinancial servicesCryptocurrencyBlockchain

Skills:Problem-solvingAnalytical skillsCommunicationTechnical writing

Tech Stack:JavaScriptPHPObjective-CPythonGolangSolidityAWSGCPREST APIsDistributed systemsDatabasesSQLPostmanKibanaJiraSalesforceConfluenceDiscordGradualGitHub Copilot

Company Brief

Circle

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York City, United States

Founded: 2013

Glassdoor: 4.1

Website LinkedIn Glassdoor