Technical Customer Support Engineer - India

ClickHouse
India
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Problem-solving","Customer service"]

Technical Customer Support Engineer responsible for providing first-line technical support to ClickHouse users, customers, and prospects. You’ll triage tickets, develop solutions based on ClickHouse Cloud and open-source tech, collaborate with global teams, document learnings, and mentor colleagues while delivering high-quality 24x7 support in a distributed environment.

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FursaFursa
ClickHouse
ClickHouse
3 months ago

Technical Customer Support Engineer - India

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Technical Customer Support Engineer responsible for providing first-line technical support to ClickHouse users, customers, and prospects. You’ll triage tickets, develop solutions based on ClickHouse Cloud and open-source tech, collaborate with global teams, document learnings, and mentor colleagues while delivering high-quality 24x7 support in a distributed environment.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide first-line technical support to ClickHouse users, customers and prospects via cases, chat, Slack, community, and meetings, ensuring adherence to SLAs
  • •Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared via documentation, knowledge base, blogs, meetups, webinars, and training
  • •Collaborate with global Support Services, Engineering, Go to Market, and Product Management to define functionality required by users and customers
  • •Mentor, train, and share knowledge with colleagues, users, and customers
  • •Build trusted relationships with colleagues, customers, and partners

Pay and Benefits

Perks:Health InsuranceEquityTime OffHome OfficeGlobal Gatherings

Key Requirements

  • •Proven experience in technical support roles (e.g., Support Engineer, Technical Account Manager, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer)
  • •Technical breadth in ClickHouse open-source or Cloud, or in related domains (SQL databases, OLAP, cloud-native SaaS, distributed systems, Kubernetes, Docker)
  • •Ability to work 24x7 in a global, distributed environment
  • •Strong written and verbal English communication skills and ability to work fully remote with reliable connectivity
  • •Self-driven, curious, and eager to continuously learn and grow
Experience:ClickHouseSQLOLAPDistributed systemsKubernetesDockerCloud
Skills:CommunicationTeamworkProblem-solvingCustomer service
Languages:English
Tech Stack:ClickHouseSQLKubernetesDockerCloudAWSGCPAzureKafkaKinesisSparkRabbitMQ

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn